Client Support Operations Lead

About the RoleMascotte is a leading provider of client and operations support services to veterinary practices across the industry. We are seeking an experienced Virtual Veterinary Technician to join our team in supporting the daily workflows and client interactions of our partner clinics.In this role, you will be based in South Africa but work in US...

Key ResponsibilitiesCare Coordination: Manage client inquiries, triage urgent matters, and direct them to the appropriate veterinary staff.Documentation and Record-Keeping: Maintain accurate records in the practice's management system, ensuring all client interactions, visit details, and follow-up actions are logged correctly.Creating Treatment Plans &...

About UsMascotte is transforming veterinary care behind the scenes by providing essential client and operations support services to veterinary practices. Our goal is to help teams focus on what matters most—caring for pets and their families. As a Virtual Veterinary Technician at Mascotte, you will play a vital role in making this vision a reality.We are...

Job SummaryWe are seeking a dedicated Client Support Manager to lead our customer support team in delivering top-tier service. As the Client Support Manager, you will oversee team performance, drive continuous improvement, and ensure issues are resolved promptly. The ideal candidate should have a strong understanding of US consumer behavior, customer service...

About the RoleThis mid-senior level position involves working directly with veterinary teams to streamline client interactions, ensuring a seamless experience for pet owners.Responsibilities Include:Client Communication: Handle incoming and outgoing calls, emails, SMS, and chat messages from pet owners.Create Treatment Plans & Surgery Estimates: Create...

Seniority LevelMid-Senior level candidates will thrive in this full-time position, working closely with veterinary practices to ensure seamless support and availability.Key RequirementsExperience: Must have at least 3 years of experience in a veterinary clinic.US Hours: Must be able to work during standard U.S. business hours to align with our veterinary...

Client Satisfaction Lead - Job DescriptionWe are seeking an experienced Client Satisfaction Lead to join our team in Cape Town at Lead Generation Group.The successful candidate will play a critical role in managing and resolving client complaints and issues, particularly with clients based in the UK and USA.Responsibilities:Manage and resolve escalated...

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Veterinary Practice OperationsIn this role, you'll work across different clinic environments and adapt quickly to new systems and protocols.Key Skills and Qualifications:Exceptional verbal and written communication skills in English.Familiarity with veterinary practice management software (PMS).Strong organizational skills with the ability to prioritize...

Lead Generation GroupWe are a leading provider of innovative solutions to help businesses grow. Our team is passionate about delivering exceptional customer experiences and driving results-driven solutions.Job DescriptionAs the Client Support Operations Lead, you will play a key role in shaping our customer support strategy and driving team performance. Your...

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Job DescriptionWe're seeking a detail-oriented Virtual Veterinary Nurse or Technician to join our team in supporting veterinary practices. This role involves managing client communications, scheduling appointments, and assisting with day-to-day operations.Key ResponsibilitiesCare Coordination: Act as the main point of contact for pet owners, helping them...

Get AI-powered advice on this job and more exclusive features.Mascotte is transforming veterinary care behind the scenes Our team of skilled veterinary professionals takes charge of client communication, scheduling, and daily workflows for practices across the veterinary industry.We're all about seamless integration, efficiency, and making a real impact. By...

Qualifications and SkillsExperience: At least 3 years of experience working in a veterinary clinic, preferably in a similar role.Communication Skills: Exceptional verbal and written communication skills in English, with a friendly and empathetic tone, able to handle difficult conversations tactfully.Technical Proficiency: Familiarity with veterinary practice...

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