Customer Care Consultant

3 days ago

Cape Town, Western Cape, South Africa Nimble Group Full time

At Nimble Credit Solutions, we're committed to delivering exceptional service to our clients. We're looking for passionate, energetic and customer-focused individuals to join our Customer Care Team in Cape Town

If you thrive in a fast-paced, dynamic environment and enjoy helping people while achieving targets, then this could be the perfect opportunity for you

As a Customer Care Consultant, you will be the first point of contact for customer handling calls, emails, and messages with confidence and professionalism. Your goal? To ensure every interaction is efficient, solution-driven, and customer-centric.

Key Responsibilities

Under the management / direction of the Team Manager, the Customer Care Consultant will have the following responsibilities (including but not limited to):

Collections Management
  1. Respond to and resolve customer enquiries through calls, emails, and messages.
  2. Handle a variety of customer requests, including balance inquiries, account closures, settlement offers, and more.
  3. Negotiate payment arrangements and support outbound agents with necessary correspondence.
  4. Follow up to ensure quick and effective resolution of customer issues.
Productivity Management
  1. Meet daily, weekly, and monthly targets for key performance indicators.
  2. Convert Right Party Contacts (RPCs) into successful payment arrangements and collections.
  3. Focus on high productivity and efficiency while maintaining excellent service standards.
Quality & Compliance Management
  1. Apply industry regulations and company policies to the collections process (including the National Credit Act, Debt Collections Act, and IT policies).
  2. Maintain up-to-date, accurate debtor information and system integrity.
  3. Provide high levels of customer service by addressing queries empathetically, tactfully, and professionally.
Living the Nimble Values

Positive Impact: Be an inspiring force, contributing positively to your team.

Get it Done: Own your role and drive results with accountability.

Find Better Ways: Seek continuous improvement and innovation.

Do the Right Thing: Uphold high ethical standards in every action.

Requirements

Experience: A minimum of 2 years in an inbound customer care role, ideally within a collections or customer service environment.

Skills: Strong communication, negotiation, and time management skills.

Tech-Savvy: Computer literate and familiar with collections systems (a plus).

Target-Driven: Mindset with a passion for achieving and exceeding goals.

Integrity & Teamwork: High levels of integrity and a team player.

Remuneration And Benefits Structure
  1. Competitive Salary
  2. Performance based Incentives
  3. Comprehensive Benefits Package, at the full cost to the Employer:
  4. Funeral Cover
  5. Group Life Cover
  6. Disability Cover
  7. Paid Maternity and Birthday Leave
  8. WIFI access (in office)
  9. Annual Performance Reviews linked to remuneration adjustments
  10. Bursary opportunities
Why should you apply?

We offer exciting opportunities for career growth, allowing you to develop your skills and advance within the company. You'll be part of a supportive team that fosters collaboration, where your contributions are valued and make a real impact. The role is both rewarding with a competitive salary and performance-based incentives, and you'll also enjoy great benefits including medical aid, life cover, paid leave, and more

If you're ready to take on a fun, dynamic, and rewarding role in customer care, we want to hear from you Apply today and be a part of our amazing team at Nimble Credit Solutions.

This appointment will be made in line with the Company's Employment Equity Plan.

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