Sales and Service Associate
3 weeks ago
About the Role
The ideal candidate for this position will oversee the gathering and administration of documentation, handle customer queries, process customer payments, refunds, and credits, and contribute to the management of the HomeChoice Showroom's stockroom on a daily basis. The primary goal of all Showroom activities is to enhance and boost sales revenue through the individual efforts of each staff member.
Key Responsibilities
- Enhance customer interaction through a positive sales and service experience
- Provide excellent product and process knowledge
- Store visual merchandising and housekeeping
- Manage goods returned and store administration
- Manage catalogue stock management
- Daily store stock management duties
- Manage day-to-day administration and reporting
- General housekeeping
- Manage the customer journey account opening and order processing
- New Business activations
Requirements
- A completed grade 12/Matric/NQFL 3/NQFL 4
- 1 year + retail stores experience
- 1 year + administration experience
About You
- Energetic with a positive attitude
- Persuasive skills
- Ability to work independently as well as within a team
- Excellent communication skills
- Good analytical ability and attention to detail
- Resilient and change-oriented
Behaviors We Love
- Wow my customer
- Walk in my customer's shoes
- Deliver on my promises
- Deliver insight-led solutions my customers need
- Treat the business as my own
- Take accountability
- Be curious, creative, and explore opportunities
- Do it right and at the right time
- Play as a team
- Be helpful
- Be inclusive
- Find the fun
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