Customer Service Associate

2 weeks ago


Vryheid, KwaZulu-Natal, South Africa HomeChoice Holdings Limited Full time

About the Role

We are seeking a highly motivated Customer Service Associate to join our team at HomeChoice Holdings Limited. As a key member of our sales team, you will be responsible for providing exceptional customer service, handling customer queries, and contributing to the management of our showroom stockroom.

Key Responsibilities

  • Provide excellent customer service and sales experience
  • Handle customer queries and resolve issues in a timely manner
  • Process customer payments, refunds, and credits
  • Contribute to the management of the showroom stockroom
  • Enhance and boost sales revenue through individual efforts

Requirements

  • Completed grade 12/Matric/NQF Level 3/ NQF Level 4
  • 1 year + retail stores experience
  • 1 year + administration experience

What We Value

  • Energetic and positive attitude
  • Persuasive skills
  • Ability to work independently and within a team
  • Excellent communication skills
  • Good analytical ability and attention to detail

Behaviors We Love

  • Wow my customer, walk in their shoes, deliver on my promises, and deliver insight-led solutions
  • Treat the business as my own, take accountability, be curious, creative, and explore opportunities, and do it right and at the right time
  • Play as a team, be helpful, be inclusive, and find the fun


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