Customer Service Associate
2 weeks ago
About the Role
We are seeking a highly motivated Customer Service Associate to join our team at HomeChoice Holdings Limited. As a key member of our sales team, you will be responsible for providing exceptional customer service, handling customer queries, and contributing to the management of our showroom stockroom.
Key Responsibilities
- Provide excellent customer service and sales experience
- Handle customer queries and resolve issues in a timely manner
- Process customer payments, refunds, and credits
- Contribute to the management of the showroom stockroom
- Enhance and boost sales revenue through individual efforts
Requirements
- Completed grade 12/Matric/NQF Level 3/ NQF Level 4
- 1 year + retail stores experience
- 1 year + administration experience
What We Value
- Energetic and positive attitude
- Persuasive skills
- Ability to work independently and within a team
- Excellent communication skills
- Good analytical ability and attention to detail
Behaviors We Love
- Wow my customer, walk in their shoes, deliver on my promises, and deliver insight-led solutions
- Treat the business as my own, take accountability, be curious, creative, and explore opportunities, and do it right and at the right time
- Play as a team, be helpful, be inclusive, and find the fun
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