Retail Operations Manager
3 days ago
We are seeking a highly skilled Retail Operations Manager to lead our Showroom Retail Space in delivering exceptional customer experiences and driving sales growth.
Salary: $80,000 - $100,000 per annum (depending on experience)
Job DescriptionThe ideal candidate will be responsible for the overall management and day-to-day operations of our homeware showroom. Key responsibilities include managing sales objectives and operational efficiencies, stock management, instore communication, cash handling, execution of monthly promotions, security, staff training, and daily/weekly/monthly reporting.
Main Responsibilities:
- Manage sales objectives and operational efficiencies to drive business growth
- Implement effective stock management strategies to minimize GRs and cancellations
- Ensure accurate instore communication and maintain high standards of customer service
- Manage cash handling and reconcile discrepancies
- Execute monthly promotions and displays to engage customers
- Maintain store security and well-being of staff
- Provide comprehensive training to category specialists
- Achieve monthly intake and NSV targets
- Deliver exceptional customer experiences consistently
- Oversee stockroom management and optimize inventory levels
- Supervise housekeeping and maintenance tasks
- Prepare and present regular reports to senior management
To be successful in this role, you will need:
- Relevant tertiary qualification in Sales & Marketing or related field
- Minimum 5 years' experience in retail management, with at least 3 years in a leadership position
- Proven track record of achieving sales targets and driving business growth
- Excellent planning and organizational skills, with a customer-centric attitude
- Natural leadership skills, with ability to mentor and inspire teams
- Deadline-driven with attention to detail and excellent communication skills
- Ability to work well under pressure and manage stress effectively
- Adaptable and flexible, with initiative to improve processes and procedures
We offer a competitive salary, opportunities for career growth and development, and a dynamic work environment that values innovation and teamwork. If you're a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we'd love to hear from you
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