Retail Operations Manager

3 days ago


Vryheid, KwaZulu-Natal, South Africa HomeChoice Holdings Limited Full time
About This Role

We are seeking a highly skilled Retail Operations Manager to lead our Showroom Retail Space in delivering exceptional customer experiences and driving sales growth.

Salary: $80,000 - $100,000 per annum (depending on experience)

Job Description

The ideal candidate will be responsible for the overall management and day-to-day operations of our homeware showroom. Key responsibilities include managing sales objectives and operational efficiencies, stock management, instore communication, cash handling, execution of monthly promotions, security, staff training, and daily/weekly/monthly reporting.

Main Responsibilities:

  • Manage sales objectives and operational efficiencies to drive business growth
  • Implement effective stock management strategies to minimize GRs and cancellations
  • Ensure accurate instore communication and maintain high standards of customer service
  • Manage cash handling and reconcile discrepancies
  • Execute monthly promotions and displays to engage customers
  • Maintain store security and well-being of staff
  • Provide comprehensive training to category specialists
  • Achieve monthly intake and NSV targets
  • Deliver exceptional customer experiences consistently
  • Oversee stockroom management and optimize inventory levels
  • Supervise housekeeping and maintenance tasks
  • Prepare and present regular reports to senior management
Requirements

To be successful in this role, you will need:

  • Relevant tertiary qualification in Sales & Marketing or related field
  • Minimum 5 years' experience in retail management, with at least 3 years in a leadership position
  • Proven track record of achieving sales targets and driving business growth
  • Excellent planning and organizational skills, with a customer-centric attitude
  • Natural leadership skills, with ability to mentor and inspire teams
  • Deadline-driven with attention to detail and excellent communication skills
  • Ability to work well under pressure and manage stress effectively
  • Adaptable and flexible, with initiative to improve processes and procedures
What We Offer

We offer a competitive salary, opportunities for career growth and development, and a dynamic work environment that values innovation and teamwork. If you're a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we'd love to hear from you



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