Customer Experience Manager

1 month ago


Cape Town, Western Cape, South Africa West Coast Personnel Full time

West Coast Personnel empowers businesses to create impactful, personalized interactions with their customers, significantly boosting conversion rates. We offer a platform for crafting and designing highly personalized landing pages, delivering them through SMS without any mobile data costs for consumers in South Africa.

This is an excellent opportunity to join our rapidly expanding team where you will play a key role in partnering with our business and employees as we continue to scale in size, revenue, and performance.

As a Customer Success Specialist, you will be instrumental in evolving our customer support team into a comprehensive customer success function. This role requires someone who is self-driven, adaptable, and eager to embrace new ideas and technologies.

The ideal candidate should have:

  • Strong SaaS experience
  • Intermediate Excel skills
  • Proven track record in retaining and growing client relationships
  • Excellent communication skills, both written and verbal

You will work closely with our supporting teams (Development, Finance, etc.) on behalf of clients, gathering and sharing customer feedback internally to enhance our product and improve Customer Support practices.

We estimate the salary for this position to be around $60,000 - $80,000 per annum, depending on your level of experience.



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