Customer Experience Specialist

1 day ago


Cape Town, Western Cape, South Africa MRI Software Full time
About Us

MRI Software is a global leader in real estate software, dedicated to improving people's lives through flexible and game-changing solutions.

Job Overview

This role offers an exciting opportunity to join our team as a Customer Experience Specialist, providing exceptional support to our clients.

Salary and Benefits

We offer a competitive salary of $60,000 - $80,000 per annum, based on location and experience. Additionally, you can enjoy a range of benefits, including:

  • A generous annual leave package of 25 days plus public holidays
  • 16 hours of "Flex Time Off" to use whenever and however you choose
  • Tuition Reimbursement Schemes for further professional development
  • The flexibility to work from anywhere in the world for two weeks each year
Key Responsibilities

As a Customer Experience Specialist, your key responsibilities will include:

  • Developing a deep understanding of our Occupier product suite
  • Thoroughly testing client issues to recreate and assist in determining root cause
  • Using our support tool, tracking and resolving client issues in a timely manner following appropriate Support procedures
  • Actively monitoring issues to ensure they are resolved within clients' Service Level Agreements
  • Attending client status meetings to review open issues
Requirements and Qualifications

To be successful in this role, you will need:

  • Bachelor's degree in Business or Computer Science or equivalent experience
  • Proven experience in researching and resolving client issues (two years+)
  • Software testing and troubleshooting experience
  • Excellent written and oral communication skills
  • Ability to work individually and as part of a team in a fast-paced environment
Diversity and Inclusion

MRI Software is committed to being an inclusive employer, regardless of ethnicity, religion, sexual orientation, gender identity, disability, age, military and veteran status. We believe diversity brings benefits for our people, customers, and clients.



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