Customer Relationship Manager

1 month ago


Johannesburg, Gauteng, South Africa Aramex Full time
Key Responsibilities

As a key member of our team, you will be responsible for scheduling business appointments with our client base, achieving individual targets, and maintaining existing business relationships. You will also identify and grow our client base and revenue through the sale of additional supply chain products, establish customer needs, and develop opportunities to grow our customer base.

Key Performance Indicators:

  • Scheduling of business appointments with client base/book
  • Achieving individual targets
  • Maintaining existing business relationships
  • Identifying and growing client base and revenue through selling of additional supply chain products
  • Establishing customer needs and developing opportunities to grow our customer base

Requirements

To be successful in this role, you will need to have a strong understanding of the supply chain industry and a proven track record of achieving targets. You will also need to have excellent communication and interpersonal skills, as well as the ability to work independently with minimum supervision.

Minimum Requirements:

  • Minimum requirement is a Matric (Grade 12) qualification
  • Bachelor's Degree or similar qualification and/or experience
  • 3 Year corporate experience in managing a portfolio of clients
  • Need to have worked for reputable corporates
  • Proven track record of having made target
  • Industry experience advantageous
  • Understanding of full supply chain (Freight, International & Warehousing products)
  • Experience in presentation and negotiation of business solutions at senior management level
  • Valid Code 08 driver's license and own reliable transport

Skills and Competencies

We are looking for a candidate with the following skills and competencies:

  • Sound negotiation skills
  • An eye for business opportunities
  • Ability to work independently with minimum supervision
  • Communication and Interpersonal Skills
  • Problem solving and creative thinking
  • Customer Service orientation
  • Relationship Building

Competencies:

  • Integrity
  • Problem Solving
  • Planning and organising
  • Build and maintain relationships
  • Customer focus


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