Senior Relationship Manager

3 days ago


Johannesburg, Gauteng, South Africa Capital Recruit Full time
Job Description

As a skilled and experienced Client Account Manager, you will play a vital role in building and maintaining strong relationships with our esteemed clients. Your primary focus will be on driving customer capability, delivering exceptional customer experiences, and proactively managing client needs and expectations.

Key Responsibilities:

• Proactively manage client relationships, identify opportunities for growth, and develop strategic plans to drive business results.
    • Partner with the technical team to provide expert support and advice, ensuring seamless execution and exceeding client expectations.
    • Develop and implement call cycles to proactively engage and maintain client relationships, fostering a deep understanding of their IT infrastructure needs.
    • Collaborate with clients strategically to provide business-relevant advice and support, driving business growth and revenue expansion.
    • Anticipate client needs, providing proactive solutions and support to ensure their IT infrastructure development aligns with their business objectives.
    • Develop proposals for Westech products and services, showcasing value proposition and driving sales growth.
    • Manage client records, ensuring accurate contract updates and renewals, and maintaining a high level of client satisfaction.

Requirements:

• Minimum Matric qualification with a strong background in sales and account management.
    • 3-5 years of experience in sales within a technology environment.
    • IT hardware and software knowledge, computer literacy, and proficiency.
    • Strong interpersonal and relationship management skills, problem-solving, and customer service skills.

Competencies:

• IT hardware and software knowledge.
    • Computer literacy and proficiency.
    • Influencing and networking.
    • Sales and account management.
    • Strong interpersonal and relationship management skills.

Salary Range:
R25,000 - R30,000 CTC PM

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