Principal Technical Support Specialist

4 days ago


East London, Eastern Cape, South Africa iLaunch Full time
Job Brief

We are seeking a Principal Technical Support Specialist to join our team at iLaunch in East London, providing 3rd line datacentre software support.

This is an excellent opportunity for an experienced professional to utilise their technical expertise and take on challenging responsibilities within our IT infrastructure.

Responsibilities
  • Assist with escalations from 2nd line support engineers, ensuring prompt resolution of complex technical issues.
  • Deliver 3rd line datacentre software support, troubleshooting and resolving critical system faults.
  • Implement preventative maintenance measures, including patch management, to maintain optimal system performance.
  • Analyse system health and generate reports to identify areas for improvement.
  • Design and implement new solutions to enhance our IT infrastructure.
  • Document implementations and create Standard Operating Procedures (SOPs) for future reference.
Requirements

To be successful in this role, you will require:

  • A Matric / Grade and a Tertiary Qualification - IT Certification / Diploma Degree.
  • Certification in either MCSE, VCP, CCE, HPE (DC), DELL (DC), VMWare, VEAAM.
  • A minimum of 7 years' experience supporting ITC environments.
  • Proficiency in Cloud Services: Azure, AWS, Google cloud.
  • Experience with Virtualisation: VMware vSphere, MS Hyper-V, Nutanix AHV.
  • Familiarity with Application Delivery Controllers: F5, Citrix, FortiADC.
  • Knowledge of Operating Systems: All Microsoft & Linux.
  • Familiarity with MS infrastructure: Active Director, Exchange, SQL, SCCM.
  • Experience with Backups: Veeam, Backup Exec.
  • Familiarity with Monitoring: N-Central, SCOM, PRTG, WhatsUp, Solarwinds, Nagios, Quest.
  • Knowledge of Antivirus: McAfee, ESET, Symantec, Kaspersky.
  • Familiarity with End User computing.
  • Knowledge of Storage area network.
  • Proficiency in Networking.

A valid driver's license and reliable transportation for business travel are also essential.

Benefits

We offer a competitive salary package, including a base salary of approximately £60,000 per annum, depending on experience, as well as opportunities for career growth and professional development.

iLaunch values diversity and inclusion, offering a supportive work environment that promotes collaboration and innovation.



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