Technical Support Specialist

2 days ago


East London, Eastern Cape, South Africa Data Centrix Full time

**Job Description**

Data Centrix seeks a highly skilled Technical Support Specialist to join our team. In this role, you will provide third-line datacentre software support, assist with escalations from second-line support engineers, and contribute to the prevention of technical issues.

**Responsibilities:**

  • Provide proactive analysis and reporting on system health, presenting reports to customers during monthly feedback sessions.
  • Architect new solutions and implement projects in line with planning and architecture.
  • Document implementations and provide Standard Operating Procedures (SOPs).
  • Manage internal, vendor, and business partner resources delivery, ensuring timely submission of relevant documentation.
  • Ensure accurate and complete project-related documentation, including time sheets and project sign-off documentation.

**Requirements:**

  • Proven Tier 3 Support experience.
  • A minimum of 7 years of proven IT exposure.
  • A valid driver's license and own reliable vehicle are essential for business travel within the province.

**Estimated Salary Range:** R800,000 - R1,200,000 per annum, depending on location and experience.

**About Data Centrix:**

We are a leading provider of IT services, dedicated to delivering innovative solutions to our clients. Our team is passionate about technology and committed to excellence in everything we do.



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