Technical Support Specialist
2 days ago
**Job Description**
Data Centrix seeks a highly skilled Technical Support Specialist to join our team. In this role, you will provide third-line datacentre software support, assist with escalations from second-line support engineers, and contribute to the prevention of technical issues.
**Responsibilities:**
- Provide proactive analysis and reporting on system health, presenting reports to customers during monthly feedback sessions.
- Architect new solutions and implement projects in line with planning and architecture.
- Document implementations and provide Standard Operating Procedures (SOPs).
- Manage internal, vendor, and business partner resources delivery, ensuring timely submission of relevant documentation.
- Ensure accurate and complete project-related documentation, including time sheets and project sign-off documentation.
**Requirements:**
- Proven Tier 3 Support experience.
- A minimum of 7 years of proven IT exposure.
- A valid driver's license and own reliable vehicle are essential for business travel within the province.
**Estimated Salary Range:** R800,000 - R1,200,000 per annum, depending on location and experience.
**About Data Centrix:**
We are a leading provider of IT services, dedicated to delivering innovative solutions to our clients. Our team is passionate about technology and committed to excellence in everything we do.
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