IT Support Specialist
3 weeks ago
About the Role
We are looking for an IT Support Specialist to join our team at the Signa Opportunity. The successful candidate will be responsible for providing technical support and assistance to employees, responding to service requests and incidents, and maintaining accurate records of all interactions.
Responsibilities
- Define and implement effective incident and service request classification schemes
- Record, classify, and prioritize requests and incidents
- Verify, approve, and fulfill service requests
- Investigate, diagnose, and allocate incidents
- Resolve and recover from incidents
- Closing service requests and incidents
- Track status and produce reports
Requirements
- MATRIC certification
- Qualification in Information Technology, Computer Science, or Information Systems
- South African unemployed youth aged between 18 and 34
- No prior participation in the YES Program
How to Apply
If you are a qualified and motivated individual who is passionate about technology and customer service, please submit your application to us.
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