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IT Support Specialist for East London
1 month ago
We are seeking an experienced IT Support Specialist to join our team at Profile Personnel in East London, Eastern Cape.
About the Role:This is a fantastic opportunity for a skilled IT professional to work with a reputable IT company based in East London. As an IT Support Specialist, you will be responsible for providing top-notch support and maintenance services to our clients.
Key Responsibilities:- Maintain accurate records of network configurations, IT procedures, and user guides to ensure seamless system operation.
- Track and record IT issues, resolutions, and service requests for future reference, ensuring efficient problem-solving and issue resolution.
- Perform call centre duties, handling customer inquiries and providing expert technical support.
- Utilize strong administration skills to maintain detailed documentation and facilitate effective communication within the team.
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Relevant certifications such as CompTIA A+, Network+, Microsoft Certified Professional highly desirable.
- Minimum 2-5 years of experience in IT administration, support, or a related role, with a proven track record of success.
- Familiarity with network and system administration, IT troubleshooting, and software support.
- Strong problem-solving abilities and attention to detail, with excellent analytical and communication skills.
R275,000 - R325,000 per annum, depending on experience.
Benefits:- A competitive salary package.
- Ongoing training and development opportunities.
- A dynamic and supportive work environment.
