Industrial Waste Sales and Client Relationship Manager

3 days ago

Durban, KwaZulu-Natal, South Africa Stratogo Full time

Stratogo is seeking a highly skilled Industrial Waste Sales and Client Relationship Manager to join our team in Durban, KZN.

We offer a competitive salary of R500,000 - R700,000 per annum, depending on experience.

Job Description:

The successful candidate will be responsible for retaining existing clients through exceptional customer service, prospecting and researching the allocated client base to generate new qualified leads, and closing upsell and sales opportunities.

Key Responsibilities:

  • Account Management of personally allocated retention clients and execution of retention plans to retain, contract, and upsell these accounts.
  • Development of strong relationships with clients.
  • Management and supervision of a team of 3 customer care representatives responsible for customer care retention of high volume low value clients, 3rd party transport and or disposal only clients.
  • Retention, upsell, and cross-sell existing customer care allocated business through execution of the customer care sales retention strategy to maximize the life cycle of our customer care client base supporting operations.
  • Ongoing support to your customer care team on the sales process.
  • Collaboration with and support from Business Development Head Waste & Industrial Waste Sales Executives.
Required Skills and Qualifications:

To be successful in this role, you will need:

  • BSC Chemistry/Chemical Engineering/Waste Management/Environmental degree or Sales/Marketing related qualification preferable.
  • Preferably 3 + years experience in the waste management industry.
  • Minimum 3-5 years service industry experience with a proven track record in new business sales.
  • Experience with identifying profitable business opportunities and potential clients.
  • Exceptional ability to analyze market trends and competitor behavior.
  • Excellent ability to maintain solid client relationships and establish industry partnerships.
  • Strong competency in negotiating and closing business deals.
  • Exceptional interpersonal and communication skills.
  • Excellent presentation skills.
  • Proficiency with integrated business management and CRM software.
  • Strong organization skills.
  • Ability to work under pressure.
  • Effective verbal and listening skill.
Benefits:

As an employee of Stratogo, you can expect:

  • A competitive salary package.
  • Opportunities for career growth and development.
  • A dynamic and supportive work environment.
  • Access to cutting-edge technology and resources.
  • Competitive benefits package.
Others:

This role requires:

  • Perform all duties as per latest ISO9001, ISO 14001, ISO45001 Quality Standard Requirements.
  • Ensure health and safety legislation and contractual obligations pertaining to health & safety are adhered to throughout the tender.
  • Function as part of a team.
  • Ensure total confidentiality of all information, internal and external, pertaining to the business of the Company, all its employees and management.
  • Communicate with stakeholders in a professional manner.
  • Maintain self-discipline & integrity in the organisation.
  • Actively promote a positive working environment and a sense of belonging among all staff.
  • Participate fully in all training interventions made available and promote a culture of training and development within the company.
  • Become familiar with, comply with and promote all company policies, procedures, and administrative processes.
  • Utilise your work time gainfully and productively to meet the company's objectives.
  • Promote a positive and professional company image at all times.
  • Be willing to work independently and be a self-starter.
  • Demonstrated sales/people skills and/or aptitude.

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