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Customer Service Representative

1 month ago

Johannesburg, Gauteng, South Africa Catch Consultants Full time
Job Title: Customer Service Agent

We're seeking a talented Customer Service Agent to join our team at Catch Consulting. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and resolving customer inquiries in a timely and professional manner.

Key Responsibilities:
  • Provide top-notch customer service to clients via phone, email, or chat
  • Resolve customer complaints and issues in a fair and timely manner
  • Work collaboratively with internal teams to resolve customer issues and improve overall customer satisfaction
  • Meet or exceed performance metrics and targets
Requirements:
  • 1+ year of experience in a customer service or call centre environment
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Intermediate computer skills and proficiency in CRM software
What We Offer:

Catch Consulting is a boutique business process outsourcing organisation that prioritises delivering exceptional results for our clients. We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.

We're committed to creating meaningful jobs that provide dignified employment, pay, and development pathways. If you're a motivated and customer-focused individual looking to build a career in customer service, we encourage you to apply.