Customer Service Representative

1 month ago


Johannesburg, Gauteng, South Africa Media24 Full time
Job Title: Customer Service Representative

About the Role:
A dynamic and customer-focused individual is required to join our team as a Customer Service Representative. Based in Johannesburg, this role will involve providing exceptional service to clients, ensuring their needs are met, and exceeding their expectations.

Key Responsibilities:
* Respond to incoming calls and handle client inquiries efficiently and effectively
* Process orders and follow up on outstanding issues to ensure timely delivery
* Liaise with internal teams to resolve client concerns and provide solutions
* Maintain accurate records of client interactions and transactions

Requirements:
* Grade 12 qualification or equivalent
* Minimum two years' experience in a customer-facing role
* Excellent communication and interpersonal skills
* Ability to work under pressure and meet deadlines
* Computer literacy and proficiency in Microsoft Office applications
* Previous experience in the publishing industry an advantage

What We Offer:
* Competitive salary: R250,000 - R300,000 per annum (dependent on experience)
* Opportunities for growth and professional development
* Collaborative and dynamic work environment

How to Apply:
If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, please submit your application, including your comprehensive CV and a covering letter, to the following link.

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