Customer Service Representative

3 weeks ago


Johannesburg, Gauteng, South Africa Merchants Full time

Customer Service Representative

Position Overview:

As a Customer Service Representative at Merchants, you will be the first point of contact for customers, providing exceptional service and resolving issues in a timely and professional manner. We are looking for candidates who are passionate about delivering outstanding customer experiences and committed to making every interaction enjoyable.

Purpose of Role

To deliver customer services within the BPO industry, inspiring confidence in their ability and confidentiality of customer information being dealt with.

Key Responsibilities:

  • First point of contact for customers, taking inbound and/or outbound calls
  • Responding to customer enquiries, handling product requests, customer contact fulfilment, handling customer complaints and claims, and processing documentation, where relevant
  • Conversations to understand customer needs, asking questions to ascertain the root cause of the issue or need, and effectively using training and tools to respond to customer enquiries

Experience Essential

6 months Customer Service experience

Skills Essential

Computer Literacy, Excellent English proficiency in speech and writing, Multi-Tasking ability, Working knowledge of Microsoft Excel, Word and Outlook, Typing Speed 25wpm

Experience Preferential

12 months contact centre experience

Education

Matric



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