Customer Service Representative

1 month ago


Johannesburg, Gauteng, South Africa CallForce Full time

Job Title: Customer Service Representative

About the Role:

We are seeking a Customer Service Representative to join our team at CallForce. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients.

Key Responsibilities:

  • Receive and respond to customer inquiries via phone, email, or chat
  • Deal with customer complaints and resolve issues in a professional and timely manner
  • Explain airline processes and procedures to customers and provide assistance where necessary
  • Work in a team environment and be flexible with working hours
  • Deal with confidential information and maintain customer confidentiality

Requirements:

  • Grade 12
  • 1-4 years' experience in a call centre environment
  • Excellent communication skills in English
  • Solid computer literacy
  • Excellent phone etiquette
  • No criminal or credit record


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