Customer Service Representative
2 months ago
Position Overview:
As a Customer Service Representative for Merchants, you will be a key point of contact for customers, providing exceptional service and support.
Purpose of Role:
To deliver customer-focused services, inspiring confidence in the ability to handle customer interactions and maintain confidentiality of customer information.
Key Responsibilities:
- Respond to customer enquiries, handle product requests, and process documentation.
- Handle customer complaints and claims in a professional and empathetic manner.
- Work effectively with clients to understand their needs and provide tailored solutions.
- Utilize training and tools to respond to customer enquiries and resolve issues efficiently.
Essential Requirements:
- Minimum 6 months' experience in customer service.
- Excellent English proficiency in speech and writing.
- Strong computer literacy and typing skills.
- Ability to multitask and work in a fast-paced environment.
Preferred Requirements:
- Previous experience in a contact centre environment.
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