Customer Service Representative
5 days ago
Job Title: Customer Service Representative
Job Summary: We are seeking a highly skilled Customer Service Representative to join our team at Complement Recruitment. As a Customer Service Representative, you will be responsible for providing exceptional customer service, handling customer inquiries, and resolving issues in a timely and professional manner.
Key Responsibilities:
- Provide a centralized point of contact for customer orders, ensuring timely and accurate processing.
- Communicate effectively with the sales team, transport planners, and customers to ensure seamless order management.
- Utilize the transport management system (TMS) to update customer order status and inform customers of delivery information.
- Manage walk-in customers and cash sales, ensuring accurate and efficient processing.
- Adhere to company safety standards and maintain confidentiality of company information.
Requirements:
- Matric/Grade 12 qualification or equivalent.
- Minimum 3 years of experience in a manufacturing environment, preferably in sales and customer service.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and meet deadlines.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
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