Customer Service Representative

4 weeks ago


Johannesburg, Gauteng, South Africa Complement Recruitment Full time

Job Title: Customer Service Representative

Job Summary: We are seeking a highly skilled Customer Service Representative to join our team at Complement Recruitment. As a Customer Service Representative, you will be responsible for providing exceptional customer service, handling customer inquiries, and resolving issues in a timely and professional manner.

Key Responsibilities:

  • Provide a centralized point of contact for customer orders, ensuring timely and accurate processing.
  • Communicate effectively with the sales team, transport planners, and customers to ensure seamless order management.
  • Utilize the transport management system (TMS) to update customer order status and inform customers of delivery information.
  • Manage walk-in customers and cash sales, ensuring accurate and efficient processing.
  • Adhere to company safety standards and maintain confidentiality of company information.

Requirements:

  • Matric/Grade 12 qualification or equivalent.
  • Minimum 3 years of experience in a manufacturing environment, preferably in sales and customer service.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and meet deadlines.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.


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