Customer Experience Manager
3 days ago
The Capital Hotels, Apartments & Resorts seeks a Guest Relations Officer to join their team. The ideal candidate will possess excellent communication skills and be able to provide exceptional guest service.
Job Description:The Guest Relations Officer is responsible for the supervision and control of all guest services and administration of all Guest Service-related tasks. This includes maximising and growing production and utilisation in terms of accommodation revenues, conference revenues and Food and Beverage revenue to achieve forecasts.
Responsibilities:- Supervise and control all guest services
- Administer Guest Service-related tasks
- Maximise and grow production and utilisation in terms of accommodation revenues, conference revenues and Food and Beverage revenue
- General Front Office duties
The ideal candidate will have a Matric qualification and a Hospitality Management Qualification or similar. Previous Guest Relations experience is essential. Relevant Hospitality Management qualification is advantageous.
Skills and Qualifications:- Matric qualification
- Hospitality Management Qualification or similar
- Previous Guest Relations experience
- Relevant Hospitality Management qualification
- Hands-on Problem-Solving approach
- Ability to remain calm under pressure
- Experience with an HMS system (Protel advantageous)
- Customer service driven
- Outstanding communication and active listening skills
- Friendly, courteous and service-orientated
- Ability to work as part of a team and independently
- Effective communication with members of staff and guests
- Honest and trustworthy
- Great attention to detail
- Presentable/Professional appearance and well spoken
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