Customer Advocacy Lead

5 days ago


Johannesburg, Gauteng, South Africa Sanlam Full time
About the Role

The Customer Advocacy Lead will play a key role in shaping our customer experience strategy and ensuring that it is aligned with business objectives. You will be responsible for developing and implementing programs to drive customer advocacy and loyalty.

Responsibilities:
  • Develop and execute customer advocacy programs.
  • Measure and report on program effectiveness.
  • Identify opportunities for improvement and collaborate with cross-functional teams to implement changes.
  • Stay up-to-date with industry trends and best practices.


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