Luxury Reservations Expert

4 weeks ago


Cape Town, Western Cape, South Africa The Royal Portfolio Full time

The Royal Portfolio is seeking an experienced Luxury Reservations Expert to join our team. As a key member of our reservations team, you will play a critical role in delivering exceptional customer experiences and driving revenue growth.

About the Role

This is a full-time position that requires a strong passion for the hospitality industry and excellent communication skills. The ideal candidate will have at least 2 years' experience in a similar role within a luxury hotel or lodge environment.

You will be responsible for providing accurate and timely information to guests and trade partners, managing inventory, and maintaining relationships with stakeholders. Additionally, you will work closely with internal teams to ensure seamless operations and maximize sales revenue.

Key Responsibilities
  • Customer Service: Provide exceptional service to guests and trade partners, responding to inquiries and resolving issues promptly.
  • Inventory Management: Effectively manage The Royal Portfolio's inventory to maximize room revenue and occupancy levels.
  • Relationship Building: Develop and maintain strong relationships with internal stakeholders, ensuring effective communication and collaboration.
  • Financial Management: Handle deposits, cancellations, and commissions efficiently, ensuring accurate financial records.
Requirements
  • A tertiary qualification in Hospitality, Tourism, or a related field (advantageous)
  • Previous experience in OPERA (Property Management System) essential
  • Excellent written and verbal communication skills in English
  • Possess a positive attitude, high energy level, and ability to work in a fast-paced environment

We offer a competitive salary of approximately R350,000 - R450,000 per annum, depending on experience, plus benefits and opportunities for career growth. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, please submit your application.



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