Luxury Hotel Reservation Expert

1 month ago


Cape Town, Western Cape, South Africa Ejobdesign Full time

Company Overview

The Vineyard Hotel is a team-driven organisation that prioritises staff well-being and growth opportunities. Our comprehensive benefits package includes medical aid, retirement funding, and disability cover.

We strive for social and environmental responsibility, valuing respect, care, and growth within our community.

Salary:

R550,000 - R650,000 per annum, depending on experience.

Job Description

The FIT Reservations Specialist will ensure maximum room revenue by managing reservations, follow-ups, and confirmations. Key responsibilities include processing reservations, cancellations, and changes, as well as updating booking systems and monitoring availability.

You will also manage overbooking situations, meet special requests, and provide exceptional customer service. Preparing reports on reservation activity and up-selling hotel activities are essential aspects of this role.

Required Skills and Qualifications

To succeed in this position, you must have a Matric Certificate with a Hotel Diploma or Degree and at least 3 years of experience in a similar role. You should understand yield management principles, basic accounting skills, and be computer literate with MS Office and Opera experience.

A minimum of 4*/5* establishment experience is required, along with the ability to work various shifts and demonstrate reliability and adaptability.

Benefits

The successful candidate will enjoy a comprehensive benefits package, including on-demand healthcare, wellness activities, assistance with essentials, and healthy meals. Growth opportunities through internal programs, traineeships, study loans, and professional coaching for managers are also available.

Others

This is an equal opportunity employer. Only short-listed applicants will be contacted. To apply, click on the apply button and follow the instructions.



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