Hospitality Manager

1 week ago


Cape Town, Western Cape, South Africa Singita Full time
Job Title: Hospitality Manager - Reservations and Revenue

We are seeking an experienced Hospitality Manager to lead our reservations and revenue team at Singita.

About the Role

As a key member of our management team, you will be responsible for fostering a collaborative and high-performing team culture, ensuring exceptional service standards are consistently met while achieving sales and operational objectives in a pressured environment.

  • Lead and manage a diverse team of reservations specialists to provide expert advice and facilitate seamless reservations for local travel trade partners.
  • Develop and implement strategies to optimize revenue from the team, effectively managing waitlists, unsellable nights, and applying sales strategies.
  • Manage group booking operations, including specific terms and conditions, seasonality, and pre/post supplement charges.
  • Collaborate with the Revenue Manager to analyze and interpret reports and analytics, providing insights to inform business decisions.
  • Maintain a deep understanding of the company's systems, including CRES and PMS, to ensure seamless coordination on bookings and troubleshoot issues as they arise.

To succeed in this role, you will need to have a minimum of 3 years of experience working in the hospitality/travel industry, with a natural leadership ability and excellent communication skills. You will also need to be able to problem-solve by interrogating and assessing each challenge as it arises.

About Us

Singita is a leading luxury safari operator with a commitment to conservation and sustainability. We offer a competitive salary package, including a base salary of R750,000 per annum, plus benefits and opportunities for professional growth and development.



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