Hospitality Professional
2 weeks ago
About The Royal Portfolio
The Royal Portfolio is a group of luxury properties seeking a skilled Reservations Agent to facilitate a seamless guest experience.
Main Responsibilities
- Provide accurate and timely information to trade partners, wholesale, and online travel agencies regarding the group's properties.
- Offer expert advice on the properties, including additional activities and guided experiences with third-party suppliers.
- Effectively manage inventory and maintain relationships with trade partners and guests to maximize sales and revenue.
- Manage finance, deposits, cancellations, and commissions.
- Manage online booking channels.
- Liaise and communicate with internal stakeholders.
- Maintain a well-organized office environment with accessible information for all staff.
Requirements and Qualifications
- At least 2 years' experience in a reservations role in a luxury hotel, lodge, or head office environment.
- Tertiary qualification in Hospitality, Tourism, Marketing, or a related field (advantageous).
- Previous experience in OPERA (Property Management System) essential.
- Exceptional written and verbal communication skills in English.
- Passion for the Hospitality and Service Industry.
- Exceptional organizational skills with high attention to detail.
- Good understanding of luxury brands.
- Ability to multitask and work in a fast-paced environment.
- Positive attitude and high responsiveness.
- Highly self-motivated and ability to take initiative.
- Ability to complete tasks timeously and accurately.
- Team player.
The ideal candidate will be a team player with good cultural fit for The Royal Portfolio. South African citizenship is advantageous, and a valid work permit is essential for non-South African candidates.
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