Hospitality Professional

2 weeks ago


Cape Town, Western Cape, South Africa The Royal Portfolio Full time

About The Royal Portfolio


The Royal Portfolio is a group of luxury properties seeking a skilled Reservations Agent to facilitate a seamless guest experience.


Main Responsibilities



  • Provide accurate and timely information to trade partners, wholesale, and online travel agencies regarding the group's properties.
  • Offer expert advice on the properties, including additional activities and guided experiences with third-party suppliers.
  • Effectively manage inventory and maintain relationships with trade partners and guests to maximize sales and revenue.
  • Manage finance, deposits, cancellations, and commissions.
  • Manage online booking channels.
  • Liaise and communicate with internal stakeholders.
  • Maintain a well-organized office environment with accessible information for all staff.

Requirements and Qualifications



  • At least 2 years' experience in a reservations role in a luxury hotel, lodge, or head office environment.
  • Tertiary qualification in Hospitality, Tourism, Marketing, or a related field (advantageous).
  • Previous experience in OPERA (Property Management System) essential.
  • Exceptional written and verbal communication skills in English.
  • Passion for the Hospitality and Service Industry.
  • Exceptional organizational skills with high attention to detail.
  • Good understanding of luxury brands.
  • Ability to multitask and work in a fast-paced environment.
  • Positive attitude and high responsiveness.
  • Highly self-motivated and ability to take initiative.
  • Ability to complete tasks timeously and accurately.
  • Team player.

The ideal candidate will be a team player with good cultural fit for The Royal Portfolio. South African citizenship is advantageous, and a valid work permit is essential for non-South African candidates.



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