Front Office Administrator
2 weeks ago
We are seeking a highly organised and customer-focused individual to join our team as a Front Office Administrator. As the first point of contact for visitors, students, and staff, you will be responsible for creating a warm and welcoming environment.
Key Responsibilities:- Campus Reception:
- Create an efficient and professional front office environment
- Welcome visitors, students, and staff, directing them to the appropriate personnel
- Operate the switchboard, receiving and screening calls, gathering relevant information, and redirecting calls to the correct staff members
- Take detailed messages and deliver them promptly to the appropriate individuals
- Deal with student queries and direct them to the correct departments
- Assist with intercom instructions and daily check-ins with the principal
- Log all incoming calls onto the service desk correctly and promptly
- Visitors/Customer Service:
- Meet and greet visitors, offering them tea or coffee
- Manage visitor announcements and ensure sound knowledge of the organisation to direct enquiries efficiently
- Evaluate customer complaints and provide solutions within 24 hours
- Ensure all customer queries are resolved and ticked closed on the system
- Follow up on all customer calls and maintain excellent telephone etiquette
- Reception/Housekeeping:
- Uphold a professional image at all times
- Maintain a neat and clutter-free environment
- Replenish brochures and other materials
- Mail Room:
- Prepare monthly reports in Excel
- Order labels timeously and monitor fund balances
- Sort mail and assist drivers with delivery and collection items
- Courier Services:
- Receive and redirect deliveries, managing the courier system
- Record courier items for tracking purposes and consolidate monthly courier reports
- Arrange transport for events
- Administration Duties:
- Perform administrative tasks as required
- Update the telephone extension list
- Manage boardroom bookings and consolidate customer feedback reports
- Manage customer databases and process orders, forms, and applications
- Consolidate and administer timetables for teachers and classes
- Assist principals and deputy principals with various tasks
We offer a competitive salary of R250,000 - R350,000 per annum, depending on experience.
This role is ideal for someone with a minimum of 3 years' experience in a similar environment, with strong communication and organisational skills.
We value our employees' well-being and offer a comprehensive benefits package, including medical aid, life insurance, and retirement savings.
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