Temporary Front Desk Associate
4 weeks ago
**Job Overview:**
We are seeking a highly skilled and organized Temporary Front Desk Associate to join our team at Isilumko Staffing.
As a key member of our front desk team, you will be responsible for providing exceptional customer service and support to our clients and employees.
The ideal candidate will have previous experience in a receptionist or customer-facing role and possess excellent communication skills, both written and verbal.
You will be the first point of contact for visitors and callers, ensuring a positive impression and smooth front desk operations during temporary staff shortages or busy periods.
Key Responsibilities:
- Greeting Visitors: Warmly welcome and assist visitors, ensuring they sign in and directing them to the appropriate personnel or location.
- Answering Calls: Professionally handle incoming calls, routing them to the relevant individuals or departments and taking messages when necessary.
- Front Desk Management: Maintain a clean and organized reception area, including managing the distribution of mail and packages.
- Appointment Scheduling: Schedule and confirm appointments for employees, clients, and visitors, coordinating with team members when needed.
- Customer Service: Provide excellent customer service by addressing inquiries, assisting with general information, and helping resolve visitor or caller issues.
- Administrative Support: Assist with various administrative tasks, such as data entry, filing, and photocopying, as requested.
- Security Awareness: Monitor access to the premises, ensuring the security and safety of employees and visitors.
- Communication: Keep colleagues informed of the arrival of visitors and incoming deliveries or packages.
- Technology Proficiency: Utilize office equipment, such as multi-line phone systems and computer software, to carry out receptionist duties efficiently.
Qualifications:
- A high school diploma or equivalent is required.
- Previous experience as a receptionist or in a customer-facing role is highly desirable.
- Excellent verbal and written communication skills are essential.
- Polite and professional demeanor, with strong interpersonal skills, is necessary.
- The ability to handle multiple tasks and work in a fast-paced environment is crucial.
- Proficiency in using standard office equipment, including phone systems and computer software, is expected.
- Attention to detail and a strong sense of responsibility are required.
- Reliability and punctuality are essential qualities.
Estimated Salary: $45,000 - $60,000 per annum, depending on experience.
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