Front Desk Coordinator

3 weeks ago


Stellenbosch, Western Cape, South Africa Wild Dreams Hospitality Full time

Are you a highly organized and customer-focused individual looking for a new challenge? We are seeking a Front Desk Coordinator to join our team at Wild Dreams Hospitality.

About the Role

In this role, you will be responsible for managing the front desk operations, providing exceptional customer service, and performing administrative tasks. If you have a strong work ethic, excellent communication skills, and a passion for delivering exceptional guest experiences, we want to hear from you

Responsibilities
  • Manage the front desk operations, including checking-in and checking-out guests, handling payments, and maintaining accurate records.
  • Provide exceptional customer service to guests, responding to their inquiries and resolving any issues in a professional manner.
  • Perform administrative tasks, such as data entry, filing, and preparing reports.
Requirements

To be successful in this role, you will need:

  • A high school diploma or equivalent.
  • 1-2 years of previous reception experience.
  • Excellent telephone etiquette and customer-service skills.
  • Fluent in English with excellent written and oral communication skills.
  • Able to work in a team environment.
  • Good computer skills (Microsoft Office suite).
  • Strong organizational skills and attention to detail.
  • Availability to work within Hospitality operating hours (evenings, public holidays, weekends).
  • Comfortable in dealing with very distinguished clientele.
  • Ability to work long hours without fatigue.
  • Must be well-presented and have an enthusiastic personality.
Salary

$40,000 - $50,000 per year, depending on experience.



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