Estate Front Desk Coordinator

6 days ago


Stellenbosch, Western Cape, South Africa Delaire (Pty) Ltd. Full time

About Delaire Graff Estate

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Delaire Graff Estate, a renowned luxury estate, seeks an experienced Receptionist to provide exceptional guest service and administrative support. The successful candidate will be responsible for welcoming guests, providing information on the estate's facilities and activities, and ensuring a seamless experience for our discerning clientele.

Main Responsibilities:

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  • Ensure guests receive warm and sincere greetings upon arrival and departure from the reception area;">
  • Engage with guests to provide information related to the estate, its facilities, art, and experiences;">
  • Conduct guided tours of the estate for guests;">
  • Operate the telephone switchboard service as required;">
  • Refer calls and provide assistance to the appropriate personnel based on the nature of the call;">
  • Compile and update data related to the area of activity;">
  • Communicate essential information around the estate by completing and distributing relevant documents;">
  • Ensure lunch and dinner booking sheets from the restaurant are communicated to the relevant departments;">
  • Maintain management informed of all concerns raised by guests.">
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Main Requirements:

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  • Grade 12 certificate; a hospitality qualification would be advantageous;">
  • Previous experience in a reception role (1-2 years) is preferred;">
  • Excellent telephone etiquette and customer-service skills are mandatory;">
  • Fluency in English with excellent written and oral communication skills;">
  • Able to work effectively in a team;">
  • Good computer skills (Microsoft Office: Word, Excel, Outlook);">
  • Strong organizational skills and attention to detail;">
  • Availability to work within Hospitality operating hours (evenings, public holidays, weekends);">
  • Comfortable interacting with distinguished clients;">
  • Able to work extended hours without fatigue;">
  • Must be well-presented and possess an enthusiastic personality.">
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Compensation Package:

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The estimated salary range for this position is R150,000 - R180,000 per annum, depending on qualifications and experience.



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