Administrative Support Specialist

3 days ago


Stellenbosch, Western Cape, South Africa Wild Dreams Hospitality Full time

We are seeking an Administrative Support Specialist to join our team at Wild Dreams Hospitality. As a key member of our front desk team, you will be responsible for providing exceptional customer service and administrative support.

Job Summary

The successful candidate will have a high school diploma or equivalent, with a hospitality certificate being a plus. They will have 1-2 years of previous reception experience and excellent telephone etiquette and customer-service skills.

Key Responsibilities
  • Provide exceptional customer service to guests, responding to their inquiries and resolving any issues in a professional manner.
  • Manage the front desk operations, including checking-in and checking-out guests, handling payments, and maintaining accurate records.
  • Perform administrative tasks, such as data entry, filing, and preparing reports.
Requirements

To be successful in this role, you will need:

  • A high school diploma or equivalent.
  • A hospitality certificate (an asset).
  • 1-2 years of previous reception experience.
  • Excellent telephone etiquette and customer-service skills.
  • Fluent in English with excellent written and oral communication skills.
  • Able to work in a team environment.
  • Good computer skills (Microsoft Office suite).
  • Strong organizational skills and attention to detail.
  • Availability to work within Hospitality operating hours (evenings, public holidays, weekends).
  • Comfortable in dealing with very distinguished clientele.
  • Ability to work long hours without fatigue.
  • Must be well-presented and have an enthusiastic personality.
Salary

$45,000 - $55,000 per year, depending on experience.



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