Hotel Operations Manager

2 days ago


Stellenbosch, Western Cape, South Africa Merand Corbett & Associates Full time

Merand Corbett & Associates is seeking an experienced Hotel Operations Manager to join our team. This role will be responsible for overseeing the day-to-day operations of our hotel, ensuring that all guests receive exceptional service and have a memorable stay.

Job Summary

  • Manage and oversee front desk operations, including check-in/check-out, guest inquiries, and reservations.
  • Supervise and train staff, including scheduling, to ensure seamless delivery of services.
  • Oversee housekeeping and maintenance teams to maintain high standards of cleanliness and hospitality.

In addition to managing day-to-day operations, this role will also be responsible for:

  • Collaborating with other departments to ensure a seamless experience for guests.
  • Providing information on hotel services and local attractions to guests.
  • Addressing guest needs and complaints promptly.

The ideal candidate will have:

  • Experience in hotel reception or front desk.
  • Excellent communication and organisational skills.
  • Proficient with hotel management software.
  • Leadership experience and ability to manage a team.
  • Flexible hours, including weekends and holidays.
  • Fluent in English (additional languages a plus).
  • Strong knowledge of Stellenbosch and surrounding areas.
  • Own transport and good health.

This role offers a competitive salary of R250,000 per annum, as well as opportunities for professional growth and development. If you are a motivated and experienced hotel operations professional looking for a new challenge, please apply for this exciting opportunity.



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