Hotel Operations Manager
2 days ago
Merand Corbett & Associates is seeking an experienced Hotel Operations Manager to join our team. This role will be responsible for overseeing the day-to-day operations of our hotel, ensuring that all guests receive exceptional service and have a memorable stay.
Job Summary- Manage and oversee front desk operations, including check-in/check-out, guest inquiries, and reservations.
- Supervise and train staff, including scheduling, to ensure seamless delivery of services.
- Oversee housekeeping and maintenance teams to maintain high standards of cleanliness and hospitality.
In addition to managing day-to-day operations, this role will also be responsible for:
- Collaborating with other departments to ensure a seamless experience for guests.
- Providing information on hotel services and local attractions to guests.
- Addressing guest needs and complaints promptly.
The ideal candidate will have:
- Experience in hotel reception or front desk.
- Excellent communication and organisational skills.
- Proficient with hotel management software.
- Leadership experience and ability to manage a team.
- Flexible hours, including weekends and holidays.
- Fluent in English (additional languages a plus).
- Strong knowledge of Stellenbosch and surrounding areas.
- Own transport and good health.
This role offers a competitive salary of R250,000 per annum, as well as opportunities for professional growth and development. If you are a motivated and experienced hotel operations professional looking for a new challenge, please apply for this exciting opportunity.
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