Duties and Responsibilities Manager

1 month ago

Stellenbosch, Western Cape, South Africa Merand Corbett & Associates Full time

At Merand Corbett & Associates, we are seeking an experienced Accommodation Manager to join our team. As a key member of our staff, you will be responsible for overseeing the day-to-day operations of our hotel reception and front desk.

Job Description:

  • Greet and assist guests with check-in/check-out processes, providing a warm and welcoming atmosphere that sets the tone for their stay
  • Manage reservations and guest inquiries efficiently, ensuring seamless communication and prompt resolutions to any issues that may arise
  • Offer expert advice on hotel services and local attractions, showcasing your in-depth knowledge of Stellenbosch and its surroundings
  • Promptly address guest needs and complaints, demonstrating exceptional customer service skills and a commitment to resolving issues quickly and fairly
  • Oversee the housekeeping and maintenance teams, ensuring that all areas of the hotel meet the highest standards of cleanliness and hospitality
  • Manage guest records and billing accurately, maintaining confidentiality and adhering to strict data protection protocols
  • Collaborate closely with other departments to guarantee a seamless experience for our guests, fostering a culture of teamwork and cooperation
  • Supervise and train staff, including scheduling, to ensure that all employees have the skills and resources needed to excel in their roles
  • Maintain high standards of hospitality and cleanliness throughout the hotel, consistently exceeding guest expectations and driving business growth
  • Assist with restaurant service and event coordination, leveraging your excellent communication and organisational skills to deliver exceptional results

Required Skills and Qualifications:

  • Experience in hotel reception or front desk, with a proven track record of success in similar roles
  • Excellent communication and organisational skills, with the ability to multitask and work under pressure
  • Proficiency with hotel management software, including Semper, Night Bridge, Pastel, and MS Office
  • Leadership experience and the ability to manage a team effectively, motivating and developing staff to achieve their full potential
  • Flexible hours, including weekends and holidays, with a willingness to go above and beyond to meet the needs of our guests
  • Fluent in English (additional languages a plus), with strong knowledge of Stellenbosch and surrounding areas
  • Own transport and good health, with the ability to work in a fast-paced environment and maintain a positive attitude under pressure
  • Experience in restaurant front-of-house, payroll, and accounting is a plus, but not essential

Estimated Salary: R 250,000 - R 300,000 per annum, depending on experience and qualifications

About Us: Merand Corbett & Associates is a leading hospitality company with a reputation for excellence and a passion for delivering exceptional guest experiences. We offer a competitive salary and benefits package, as well as opportunities for career growth and professional development.

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