Hotel Operations Manager
5 days ago
We are seeking an experienced Hotel Operations Manager to join our team at Merand Corbett & Associates.
The successful candidate will be responsible for overseeing the daily operations of our hotel, ensuring seamless guest experiences and maintaining high standards of hospitality and cleanliness.
Key Responsibilities include:
- Greeting and assisting guests with check-in and check-out
- Handling reservations and guest inquiries in a timely and efficient manner
- Providing information on hotel services and local attractions to enhance guest stays
- Addressing guest needs and complaints promptly and professionally
- Overseeing housekeeping and maintenance teams to ensure excellent room quality and facilities management
- Managing guest records and billing accurately and efficiently
- Collaborating with other departments to ensure a cohesive and exceptional guest experience
- Supervising and training staff, including scheduling and performance management
- Maintaining high standards of hospitality and cleanliness throughout the hotel
- Assisting with restaurant service and event coordination as needed
Requirements for this role include:
- Experience in hotel reception or front desk roles, preferably with leadership experience
- Excellent communication and organisational skills to manage multiple tasks and priorities
- Proficiency in hotel management software, such as Semper, Night Bridge, Pastel, and MS Office
- Leadership experience and ability to manage a team effectively
- Flexible hours, including weekends and holidays, due to the nature of the role
- Fluent English language skills, with additional languages being an advantage
- Strong knowledge of Stellenbosch and surrounding areas to provide expert recommendations to guests
- Own transport and good health to facilitate work-related travel
- Experience in restaurant front-of-house, payroll, and accounting is a plus, but not required
Estimated Salary: R120,000 - R180,000 per annum, depending on experience and qualifications.
Please note that only shortlisted candidates will be contacted for further evaluation and discussion.
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