Front Office Operations Manager

1 week ago

Stellenbosch, Western Cape, South Africa Merand Corbett & Associates Full time

Job Summary

We are seeking a highly skilled and experienced Front Office Operations Manager to join our team at Merand Corbett & Associates.

About the Role

The successful candidate will be responsible for overseeing the front office operations, ensuring seamless guest experiences, and managing a team of staff members.

Key Responsibilities

  • Greeting and Assisting Guests

The Front Office Operations Manager will be the first point of contact for guests, welcoming them with a smile and providing exceptional customer service throughout their stay.

Managing Reservations and Guest Inquiries

The manager will handle all reservations and guest inquiries in a professional and timely manner, ensuring that every guest's needs are met.

Providing Information on Hotel Services and Local Attractions

With extensive knowledge of the hotel services and local attractions, the Front Office Operations Manager will provide guests with valuable recommendations and information to enhance their stay.

Addressing Guest Needs and Complaints

In the event of any issues or complaints, the manager will address these promptly and professionally, ensuring that every guest leaves the hotel satisfied.

Overseeing Housekeeping and Maintenance Teams

The Front Office Operations Manager will supervise the housekeeping and maintenance teams, ensuring that the hotel is always clean and well-maintained.

Managing Guest Records and Billing

The manager will oversee the management of guest records and billing, ensuring accuracy and timeliness.

Collaborating with Other Departments

As part of the hotel's team, the Front Office Operations Manager will collaborate with other departments to ensure seamless operations and exceptional guest experiences.

Supervising and Training Staff

The manager will supervise and train staff members, including scheduling and performance evaluations.

Maintaining High Standards of Hospitality and Cleanliness

The Front Office Operations Manager will maintain high standards of hospitality and cleanliness, setting an example for the rest of the team.

Assisting with Restaurant Service and Event Coordination

In addition to front office responsibilities, the manager may also assist with restaurant service and event coordination as needed.

Requirements

  • Experience in Hotel Reception or Front Desk

A minimum of 2 years of experience in a hotel reception or front desk role is required.

Excellent Communication and Organisational Skills

The Front Office Operations Manager must possess excellent communication and organisational skills, with the ability to multitask and prioritise tasks effectively.

Proficient with Hotel Management Software

Proficiency with hotel management software such as Semper, Night Bridge, Pastel, or MS Office is essential.

Leadership Experience and Ability to Manage a Team

Leadership experience and the ability to manage a team are crucial for this role.

Flexible Hours, Including Weekends and Holidays

The Front Office Operations Manager must be willing to work flexible hours, including weekends and holidays, to meet the needs of the hotel.

Fluent in English (Additional Languages a Plus)

Fluency in English is essential, with additional languages being a plus.

Strong Knowledge of Stellenbosch and Surrounding Areas

A strong knowledge of Stellenbosch and surrounding areas is desirable.

Own Transport and Good Health

The manager must have their own transport and be in good health.

Experience in Restaurant Front-of-House, Payroll, and Accounting a Plus

Experience in restaurant front-of-house, payroll, and accounting is a plus.

Benefits

As a valued member of our team, the Front Office Operations Manager will enjoy a competitive salary of R250,000 - R300,000 per annum, depending on experience.

Other benefits include:

  • Opportunities for career growth and development
  • A dynamic and supportive work environment
  • A competitive salary package
  • Opportunities for training and professional development

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