Delaire Seasonal Hostess Position
1 day ago
About Delaire Graff Restaurant
Delaire Graff Restaurant is a renowned dining establishment located in a picturesque setting, offering an exceptional fine dining experience to guests. Our restaurant prides itself on delivering outstanding customer service and creating a memorable atmosphere for our patrons.
Job Description:
We are seeking a highly skilled Seasonal Hostess to join our team on a fixed-term contract basis. The successful candidate will be the first point of contact for our guests, ensuring a pleasant dining experience and providing excellent customer service.
The ideal candidate will possess strong communication skills, both in-person and via phone, and have the ability to work effectively in a fast-paced environment. Additionally, they should be able to maintain a clean and tidy hostess desk, manage reservations, and provide menus to guests. Strong organizational skills with the ability to monitor the entire dining and bar area are also essential.
Responsibilities:
- Welcome guests to the venue and ensure a smooth transition to their assigned dining or bar areas.
- Manage the reservations book, escorting guests to their designated seating areas, and provide menus and announce waiter/waitress names.
- Create a floor plan for both lunch and dinner services, check with senior chefs regarding menu changes, and update menus accordingly.
- Maintain accurate records of available tables, create handover sheets for shifts, and communicate with managers and waiters regarding VIP visits.
- Ensure a high level of customer satisfaction by greeting guests upon arrival and departure, addressing their queries, and maintaining knowledge of the estate and local information.
- Foster a positive team environment by working collaboratively with colleagues and being approachable, courteous, and professional at all times.
- Demonstrate flexibility and accountability in adapting to changing circumstances, prioritizing tasks, and meeting deadlines.
Requirements:
- A Grade 12 certificate is required, with a hospitality certificate being advantageous.
- Prior experience as a hostess is preferred, particularly in a similar environment.
- A thorough understanding of restaurant etiquette and protocols is essential.
- Experience in managing reservations, handling inquiries, and coordinating with staff is necessary.
- An enthusiastic personality, comfortable interacting with distinguished clientele, and well-presented appearance are vital.
- Demonstrable customer-service skills, strong communication skills, and excellent organizational abilities are essential.
Compensation:
We offer a competitive salary range of R150,000 - R180,000 per annum, commensurate with experience, to attract top talent for this role.
Contact Information:
Please note that we do not accept applications via email or phone calls. Interested candidates should submit their applications through our website, clearly stating how they meet the requirements for this position.
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