Sales Performance Lead
1 week ago
About the Role
As a Sales Performance Lead at FirstRand Life Assurance Ltd, you will be responsible for driving significant growth and profitability in the context of cost management.
Key Responsibilities
- Drive significant growth and profitability in the context of cost management.
- Manage the growth of active customer account base to increase client base through leads, and customer-initiated work.
- Provide sales support efficiencies and services in order to ensure retention of clients.
- Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant product and service targets.
- Monitor and manage the resolution of complaints and ensure the resolution of escalated complaints that lead to improved service delivery.
- Develop and maintain working relationships with a variety of stakeholders that enable the achievement of service delivery.
- Ensure own and team compliance to set governance and compliance procedures and processes and continuously identify and escalate risks.
- Track, control, and influence sales activities with the specific aim to increase sales efficiencies of the team.
- Provide accurate and reliable sales statistics obtained from the Sales members and compile Sales reports and dashboards.
- Continuously assess own performance, seek timely and clear feedback, and request training where appropriate and needed.
- Continuously assess team performance, provide timely and clear feedback on contracted outputs, and provide training where appropriate.
Requirements
- RE5
- Recognized NQF level 5 qualification
- Must have at least 3 years' experience in a Sales environment.
- COB in Long Term Insurance & Short Term: Personal Lines (required within 12 months from appointment)
- Experience in our product subcats, and not working under supervision: 1.1 Funeral 1.2 Gap 1.3 LC / Dynamic Life / Disability Riders / Critical Illness Riders / Retrenchment Riders / EP 1.22 Credit Card DPP / Overdraft DPP / Revolving Facility DPP / HCP / AD / LLP (LS) 1.23 PLOC
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