Current jobs related to Service Level Operations Lead - Cape Town, Western Cape - DLK Group

  • Client Support Operations Lead

    7 days ago

    Cape Town, Western Cape, South Africa Lead Generation Group Full time

    Job DescriptionWe are seeking a dedicated Customer Experience Management Director to lead our customer support team in delivering top-tier service. As the Client Support Operations Lead, you will oversee team performance, drive continuous improvement, and ensure issues are resolved promptly.Key Responsibilities:Team Leadership and Mentorship: Serve as the...

  • Customer Service Team Lead

    5 days ago

    Cape Town, Western Cape, South Africa Lead Generation Group Full time

    Service Delivery and Quality Assurance LeadAt Lead Generation Group, we are looking for a seasoned leader to head our Service Delivery Team.This critical role involves leading a team in providing exceptional customer service and resolving complex issues.Main Accountabilities:Developing and implementing strategies to reduce escalation rates and enhance...

  • Support Operations Executive

    3 days ago

    Cape Town, Western Cape, South Africa Lead Generation Group Full time

    **Job Description:**The Support Operations Executive will play a critical role in leading our customer support team and driving business growth. As the Support Operations Executive, you will be responsible for developing and implementing strategic plans, improving team performance, and ensuring exceptional customer experiences.Main Responsibilities:Develop...

  • Service Delivery and Quality Assurance Lead

    5 days ago

    Cape Town, Western Cape, South Africa Lead Generation Group Full time

    Lead Generation ManagerJob Title: Lead Generation ManagerDescription:We are seeking a seasoned professional to manage our Service Delivery Team. As Lead Generation Manager, you will be responsible for leading the team to deliver exceptional customer experiences and resolve complex issues.Main Objectives:To develop and implement strategies to reduce...

  • Lead Generation Strategy and Operations Expert

    5 days ago

    Cape Town, Western Cape, South Africa Lead Generation Group Full time

    Lead Generation Strategy and Operations Expert Wanted!We are seeking a highly skilled Senior Performance Marketing Strategist to join our team at the Lead Generation Group in Cape Town, South Africa.In this role, you will be responsible for driving revenue growth and improving operational efficiency by developing and executing strategies to expand campaign...

  • Senior Service Delivery Manager

    3 days ago

    Cape Town, Western Cape, South Africa Lead Generation Group Full time

    **About the Role:**The Lead Generation Group is seeking a seasoned Client Support Manager to spearhead our customer support team. As the Client Support Manager, you will be responsible for driving team performance, identifying areas for improvement, and ensuring seamless issue resolution.Main Responsibilities:Provide expert guidance and mentorship to support...

  • Lead Generation Manager

    5 days ago

    Cape Town, Western Cape, South Africa Lead Generation Group Full time

    Customer Service Team Lead - Job DescriptionJob Title: Customer Service Team LeadDescription:In this critical role, you will lead our Service Delivery Team in providing exceptional customer service and resolving complex issues.Main Responsibilities:Leading the team to develop and implement process improvements to drive efficiency and...

  • Service Delivery Leadership Role

    7 days ago

    Cape Town, Western Cape, South Africa Lead Generation Group Full time

    About This OpportunityWe are seeking a highly skilled Service Delivery Leadership professional to join our team. As the Client Support Operations Lead, you will be responsible for leading our customer support team in delivering exceptional service and driving business growth.The ideal candidate should have strong leadership, communication, and...

  • Senior Client Support Lead

    1 day ago

    Cape Town, Western Cape, South Africa Lead Generation Group Full time

    Join us as an Escalations Specialist Lead and contribute to delivering exceptional customer experiences in a dynamic environment.About The PositionAs an Escalations Specialist Lead, you will be responsible for managing and resolving escalated client complaints and issues. You will also provide expert guidance and coaching to team members on complaint...

  • Support Team Manager

    7 days ago

    Cape Town, Western Cape, South Africa Lead Generation Group Full time

    Lead Generation GroupWe are a leading provider of innovative solutions to help businesses grow. Our team is passionate about delivering exceptional customer experiences and driving results-driven solutions.Job DescriptionAs the Client Support Operations Lead, you will play a key role in shaping our customer support strategy and driving team performance. Your...

  • Service Management Operations Lead

    4 days ago

    Cape Town, Western Cape, South Africa LexisNexis Risk Solutions Full time

    The Sr Operational Process Analyst will contribute toward the improvements in our operational processes, policies, and supporting tools at LexisNexis Legal & Professional.Sr Operational Process AnalystThis role involves making critical decisions and communicating with teams/management in the Global Business Technology organization. You'll lead...

  • Food Service Operations Lead

    2 days ago

    Cape Town, Western Cape, South Africa MORE Family Collection Full time

    Role Overview:The MORE Family Collection is seeking a seasoned Culinary Director to oversee our culinary operations, drive menu innovation, and maintain the highest standards of food quality across all properties. This is an exceptional opportunity for a highly motivated and experienced leader to join our team and contribute to our mission of enriching lives...

  • Operational Excellence Lead

    2 days ago

    Cape Town, Western Cape, South Africa Ajtechnicaldr Full time

    Operational Excellence LeadAjtechnicaldr is seeking an experienced Operational Excellence Lead to join our team. In this role, you will research and gather data, build relationships with stakeholders, and manage project proposals.Key ResponsibilitiesResearch and Data gatheringBuild relationships with stakeholdersProject Proposal writingManaging the status of...

  • IT Services and Consulting Lead

    7 days ago

    Cape Town, Western Cape, South Africa Ampstek Full time

    Ampstek is seeking a highly skilled IT Services and Consulting Lead to join our team.About the Role:The successful candidate will be responsible for leading the development and implementation of a data mapping strategy from an industry data warehouse to the Santam Policy Administration System.Key Responsibilities:Lead the design and development of a data...

  • Production Operator Level 3

    4 days ago

    Cape Town, Western Cape, South Africa KVR Training Full time

    A leading packaging company in Cape Town is looking for Learners to do the following 1 year learnership:Name of Learnership: Production Operator Level 3This learnership is only for the Cape Town area1. Learners must have Grade 122. Must be able to go to the Leading Host Site everyday, as the learners will work on-site for 1 year.3. A monthly stipend will...

  • Customer Support Team Lead

    3 days ago

    Cape Town, Western Cape, South Africa Lead Generation Group Full time

    **Job Overview:**We are seeking a dedicated Client Support Manager to lead our customer support team in delivering top-tier service. As the Client Support Manager, you will oversee team performance, drive continuous improvement, and ensure issues are resolved promptly.Key Responsibilities:Lead by example and guide support representatives to meet and exceed...

  • Service Department Lead

    4 days ago

    Cape Town, Western Cape, South Africa Spar Group Limited Full time

    A highly motivated Service Department Manager is required to lead our service departments in the Northern Suburbs - Cape Town. As part of the Spar Group Limited team, you will be responsible for driving growth, improving efficiency, and ensuring exceptional customer experiences.Main Responsibilities:Set and achieve departmental targets, focusing on...

  • Finance and Business Operations Manager – FMCG Retail

    3 weeks ago

    Cape Town, Western Cape, South Africa Service Solutions Full time

    Cape TownPosition PurposeActs as key business partner to all departments and senior management the Client Responsible for providing business performance analysis and managing the Sales & Operations Planning process.Job RequirementsKey Responsibilities: Lead a team of Finance and Operations analysists in various aspects of the business (some of which are...

  • Operations Team Lead

    1 day ago

    Cape Town, Western Cape, South Africa IGT Solutions Full time

    Job DescriptionAbout the Role:As a Team Lead Operations, you will be responsible for leading business operations in a Contact Centre services environment. The position requires strategic and tactical operational direction to the team in order to achieve desired business goals.We are seeking an experienced leader with international BPO experience to manage a...

  • Operations Lead

    2 days ago

    Cape Town, Western Cape, South Africa Cape Union Mart International (Pty) Ltd Full time

    Leadership RoleWe are seeking an experienced Operations Lead to join our leadership team at Cape Union Mart International (Pty) Ltd. As an Operations Lead, you will be responsible for overseeing the day-to-day operations of the store, ensuring smooth execution of all tasks and responsibilities.Key Responsibilities:Develop and implement operational strategies...

Service Level Operations Lead

1 week ago

Cape Town, Western Cape, South Africa DLK Group Full time

Job Summary:

The DLK Group is seeking a highly skilled Service Level Operations Lead to oversee the implementation and operation of ITSM processes. This role requires a strong understanding of ITIL processes, excellent communication skills, and the ability to work collaboratively with cross-functional teams.

Main Responsibilities:

  • Developing, monitoring, and reporting on Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)
  • Collaborating with cross-functional teams to ensure IT services meet business objectives
  • Identifying opportunities for process improvements and efficiency gains within ITSM practices

Requirements:

  • Bachelor's degree in Information Technology or related field
  • ITIL certification (e.g., ITIL Foundation, ITIL Intermediate, or ITIL Expert)
  • Minimum 5 years of experience in IT Service Management operations within a large organization