Service Department Lead

About the Role:We are seeking an experienced Service Department Manager to oversee the efficient operation of our service departments.The successful candidate will be responsible for:Driving Departmental Performance:Establishing and achieving targets for all service departments.Ensuring optimal profitability across all service departments.Inventory and...

Service Delivery and Quality Assurance LeadAt Lead Generation Group, we are looking for a seasoned leader to head our Service Delivery Team.This critical role involves leading a team in providing exceptional customer service and resolving complex issues.Main Accountabilities:Developing and implementing strategies to reduce escalation rates and enhance...

Customer Service Team Lead - Job DescriptionJob Title: Customer Service Team LeadDescription:In this critical role, you will lead our Service Delivery Team in providing exceptional customer service and resolving complex issues.Main Responsibilities:Leading the team to develop and implement process improvements to drive efficiency and...

Lead Generation ManagerJob Title: Lead Generation ManagerDescription:We are seeking a seasoned professional to manage our Service Delivery Team. As Lead Generation Manager, you will be responsible for leading the team to deliver exceptional customer experiences and resolve complex issues.Main Objectives:To develop and implement strategies to reduce...

Job Summary:We are currently recruiting for a Department Head - Services to lead our service departments towards excellence.The ideal candidate will possess:Strategic Thinking:Ability to develop and implement departmental strategies.Operational Expertise:Leadership Skills:Customer Focus:Education and Experience:Maturit Certificte or NQF Level 4...

Complaint Management Lead - Cape Town - Lead Generation GroupLead Generation Group Cape Town2 days agoJob title: Escalations Specialist LeadDescriptionKey ResponsibilitiesThe Escalations Specialist Lead will be responsible for:Managing and resolving escalated client complaints and issuesDeveloping and implementing strategies to reduce the frequency of...

Senior Leadership RoleWe are seeking an experienced Escalations Manager Lead to join our team at the Lead Generation Group.About the JobThis position involves managing and resolving complex client complaints, utilizing strong leadership skills and excellent communication abilities.Key responsibilities include:Developing strategies to reduce the frequency of...

Role OverviewThe Lead Generation Group is seeking an experienced Dispute Resolution Process Lead to manage and resolve escalated client complaints.ResponsibilitiesThe Dispute Resolution Process Lead will be responsible for:Developing and implementing strategies to reduce the frequency of escalationsCollaborating with other departments to drive continuous...

About UsSales Alchemy is a leading provider of innovative sales solutions. Our mission is to empower our customers to achieve their sales goals by providing cutting-edge technology and expertise.Job DescriptionWe are seeking a talented Parts and Services Sales Representative to join our Service Operations Department in Cape Town, South Africa. As a key...

Escalations Specialist Lead - Job DescriptionThis role is part of the Lead Generation GroupAbout the RoleThe Escalations Specialist Lead will be responsible for managing and resolving escalated client complaints and issues.Developing and implementing strategies to reduce the frequency of escalationsWorking closely with other departments to identify root...

Key ResponsibilitiesThe Escalations Specialist Lead will be responsible for:Managing and resolving escalated client complaints and issuesDeveloping and implementing strategies to reduce the frequency of escalations and enhance overall client experienceWorking closely with other departments to identify root causes of complaints and implement continuous...

Position Summary:">We are seeking a highly motivated and experienced individual to fill the role of Deputy Director: Corporate Services Relations Management. This position involves supporting the head of department and senior management in operational management of the department's working relationship with the Corporate Services Centre.">Main...

We are seeking an experienced HVAC Service Manager to join our dynamic team at Southern Air Conditioning (Pty) Ltd.The successful candidate will oversee the service operations of our HVAC department, ensuring the highest quality of service and customer satisfaction.This role requires strong leadership and team management skills, as well as excellent...

The Department of Cultural Affairs and Sport invites applications for a Head of Department: Service Delivery. This key leadership role involves overseeing the operational management of our department's working relationship with the Corporate Services Centre.About the PositionYou will report directly to the Head of Department and be responsible for developing...

**Job Overview:**We are seeking a dedicated Client Support Manager to lead our customer support team in delivering top-tier service. As the Client Support Manager, you will oversee team performance, drive continuous improvement, and ensure issues are resolved promptly.Key Responsibilities:Lead by example and guide support representatives to meet and exceed...

Job DescriptionWe are seeking a dedicated Customer Experience Management Director to lead our customer support team in delivering top-tier service. As the Client Support Operations Lead, you will oversee team performance, drive continuous improvement, and ensure issues are resolved promptly.Key Responsibilities:Team Leadership and Mentorship: Serve as the...

Job OverviewCape Union Mart International (Pty) Ltd is a leading retailer seeking a highly motivated Department Head to join our dynamic team. As a Department Head, you will be responsible for leading a team of dedicated professionals in delivering exceptional customer service and achieving sales targets.Key Responsibilities:Lead and develop a...

About This OpportunityWe are seeking a highly skilled Service Delivery Leadership professional to join our team. As the Client Support Operations Lead, you will be responsible for leading our customer support team in delivering exceptional service and driving business growth.The ideal candidate should have strong leadership, communication, and...

SPAR Stone Square seeks a dedicated Assistant Food Services Manager to support the Store Manager in daily operations. Key responsibilities include managing food service departments, overseeing staff, and ensuring high standards of hygiene and food safety.Responsibilities:Run shifts, take charge, and manage store operations in the Store Manager's absence.Lead...

**About the Role:**The Lead Generation Group is seeking a seasoned Client Support Manager to spearhead our customer support team. As the Client Support Manager, you will be responsible for driving team performance, identifying areas for improvement, and ensuring seamless issue resolution.Main Responsibilities:Provide expert guidance and mentorship to support...