Service Delivery and Quality Assurance Lead

3 days ago


Cape Town, Western Cape, South Africa Lead Generation Group Full time
Lead Generation Manager

Job Title: Lead Generation Manager

Description:

We are seeking a seasoned professional to manage our Service Delivery Team. As Lead Generation Manager, you will be responsible for leading the team to deliver exceptional customer experiences and resolve complex issues.

Main Objectives:

  • To develop and implement strategies to reduce escalation rates and enhance overall client satisfaction.
  • To provide expert guidance and coaching to team members on complaint handling and resolution.

The ideal candidate will have a strong background in customer service and leadership, with experience in managing high-performing teams.


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