Service Delivery and Quality Assurance Lead
3 days ago
Job Title: Lead Generation Manager
Description:
We are seeking a seasoned professional to manage our Service Delivery Team. As Lead Generation Manager, you will be responsible for leading the team to deliver exceptional customer experiences and resolve complex issues.
Main Objectives:
- To develop and implement strategies to reduce escalation rates and enhance overall client satisfaction.
- To provide expert guidance and coaching to team members on complaint handling and resolution.
The ideal candidate will have a strong background in customer service and leadership, with experience in managing high-performing teams.
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Quality Assurance Lead
5 minutes ago
Cape Town, Western Cape, South Africa SkillsMap Full timeWe are seeking a Quality Assurance Lead to join our Quality Assurance team at SkillsMap. This individual will be responsible for leading our Quality Assurance efforts and ensuring the high-quality delivery of software products to our customers.ResponsibilitiesDevelop and maintain robust testing frameworks to support comprehensive test coverage.Showcase work...
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Customer Service Team Lead
3 days ago
Cape Town, Western Cape, South Africa Lead Generation Group Full timeService Delivery and Quality Assurance LeadAt Lead Generation Group, we are looking for a seasoned leader to head our Service Delivery Team.This critical role involves leading a team in providing exceptional customer service and resolving complex issues.Main Accountabilities:Developing and implementing strategies to reduce escalation rates and enhance...
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Quality Assurance Operations Lead
2 days ago
Cape Town, Western Cape, South Africa Callforceoutsourcing Full timeRole Summary:We are looking for a highly skilled Quality Assurance Manager to join our team at Callforceoutsourcing. As a key member of our team, you will be responsible for leading our quality management efforts and driving exceptional service delivery.Key Accountabilities:* Develop and implement quality assurance strategies, policies, and processes to...
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Director of Quality Assurance
11 hours ago
Cape Town, Western Cape, South Africa University of Fort Hare Full timeJob OverviewThe University of Fort Hare seeks a highly skilled and experienced Quality Assurance Specialist to lead the development and implementation of quality management systems. The ideal candidate will possess a strong understanding of quality assurance principles, processes, and best practices.About the RoleThis is an exciting opportunity for a...
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Quality Assurance Specialist
10 hours ago
Cape Town, Western Cape, South Africa University of Fort Hare Full timeUniversity of Fort Hare is seeking a qualified Quality Assurance Specialist to promote quality throughout the organization by assuring compliance to an effective quality management system. As a key member of our team, you will be responsible for the development and implementation of quality management systems in line with best practice and industry...
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Service Delivery Leadership Role
5 days ago
Cape Town, Western Cape, South Africa Lead Generation Group Full timeAbout This OpportunityWe are seeking a highly skilled Service Delivery Leadership professional to join our team. As the Client Support Operations Lead, you will be responsible for leading our customer support team in delivering exceptional service and driving business growth.The ideal candidate should have strong leadership, communication, and...
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Quality Assurance Lead
3 days ago
Cape Town, Western Cape, South Africa C40 Cities Full timeAbout the JobWe are seeking a seasoned Test/Quality Assurance Manager to spearhead and coordinate testing efforts across our IT projects. The ideal candidate will implement a risk-based approach to quality assurance, collaborating closely with Business Analysts, Consultants, Developers, Project Managers, and business users to ensure high-quality project...
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Quality Assurance Lead
5 days ago
Cape Town, Western Cape, South Africa IGT Solutions Full timeJob DescriptionAs a key member of our team at IGT Solutions, you will play a vital role in driving quality excellence and customer satisfaction.This is an exciting opportunity to lead the creation and implementation of a Total Quality Management system and culture. You will be responsible for managing our company's quality systems, aiming to achieve no...
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Quality Assurer
3 weeks ago
Cape Town, Western Cape, South Africa Callforce Direct Full timeThe Quality Assurance (QA) Agent is responsible for monitoring and assessing the quality of inbound and outbound customer interactions. This role ensures that agents meet performance standards and comply with company policies, while identifying areas for improvement. The QA Agent will deliver constructive feedback to agents, track performance trends, and...
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Service Delivery Excellence Manager
2 days ago
Cape Town, Western Cape, South Africa Callforceoutsourcing Full timeJob Overview:We are seeking a seasoned Quality Assurance Manager to lead our quality management efforts at Callforceoutsourcing. As a key member of our team, you will be responsible for developing, implementing, and maintaining quality assurance strategies that drive exceptional service delivery.Responsibilities:* Develop and implement quality assurance...
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Healthcare Provider
5 days ago
Cape Town, Western Cape, South Africa Mediclinic International Full timeHealthcare Provider - Quality Assurance at Mediclinic Cape TownWe are seeking a skilled and detail-oriented Healthcare Provider - Quality Assurance to ensure the highest standards of quality and safety in patient care delivery.About the PositionThis is an excellent opportunity for a healthcare professional to specialize in quality assurance, working closely...
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Service Delivery Lead
11 hours ago
Cape Town, Western Cape, South Africa Tata Consultancy Services Full timeAt Tata Consultancy Services, we are seeking a highly skilled and motivated Service Delivery Lead to join our dynamic team. The ideal candidate will be responsible for ensuring the successful delivery of IT services to our clients, managing service performance, and driving continuous improvement.This role requires a blend of technical expertise, leadership,...
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Quality Assurance Specialist
2 days ago
Cape Town, Western Cape, South Africa Mulilo Full timeAbout the RoleMulilo, a leading Independent Power Producer in Southern Africa, seeks a highly skilled Quality Assurance Specialist to oversee daily quality management activities on renewable energy project sites. The successful candidate will ensure compliance with Mulilo's Quality Management System (QMS) and drive quality assurance and control at the...
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Innovation Testing and Quality Assurance
11 hours ago
Cape Town, Western Cape, South Africa iOCO Full timeWe are looking for a talented Innovation Testing and Quality Assurance professional to join our team and contribute to the delivery of high-quality innovation projects. This role requires strong technical skills, excellent communication, and the ability to work collaboratively with cross-functional teams.ResponsibilitiesDevelop and implement a comprehensive...
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Quality Assurance Manager
6 days ago
Cape Town, Western Cape, South Africa Karri Full timeAbout KarriKarri is a leading consumer goods company that prides itself on delivering high-quality products to our customers.Our commitment to excellence has earned us a reputation as a trusted partner in the industry, and we're looking for talented individuals to join our team.About the RoleWe are seeking an experienced Quality Assurance Manager to join our...
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Software Quality Assurance Specialist
5 minutes ago
Cape Town, Western Cape, South Africa SkillsMap Full timeWe are seeking a highly skilled Software Quality Assurance Specialist to join our Quality Assurance team at SkillsMap. This individual will be responsible for ensuring the high-quality delivery of software products to our customers.Key ResponsibilitiesDesign and develop both manual and automated test cases in adherence to established standards.Offer insights...
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Quality Assurance Professional
1 minute ago
Cape Town, Western Cape, South Africa SkillsMap Full timeCompany OverviewSkillsMap is a leading provider of innovative software solutions. Our mission is to deliver high-quality products that meet the evolving needs of our customers.Job DescriptionWe are looking for a talented Test Engineer to join our Quality Assurance team. This individual will work closely with cross-functional teams to ensure the delivery of...
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Quality Assurance Pharmacist
4 weeks ago
Cape Town, Western Cape, South Africa Frank Consult Full timeOur client is seeking a dedicated and detail-oriented Quality Assurance Pharmacist to ensure compliance with Quality Assurance requirements for all products manufactured by the company. The successful candidate will ensure that current processes align with the established Quality Management System (QMS), Good Manufacturing Practices (GMP), and legal...
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Quality Assurance Pharmacist
3 weeks ago
Cape Town, Western Cape, South Africa Frank Consult Full timeOur client is seeking a dedicated and detail-oriented Quality Assurance Pharmacist to ensure compliance with Quality Assurance requirements for all products manufactured by the company. The successful candidate will ensure that current processes align with the established Quality Management System (QMS), Good Manufacturing Practices (GMP), and legal...
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Quality Assurance Manager
4 weeks ago
Cape Town, Western Cape, South Africa IGT Full timeJob title : Quality Assurance ManagerJob Location : Western Cape, Cape TownDeadline : March 20, 2025Quick Recommended LinksJobs by Location Job by industries About the jobAs our new Assistant Manager - Quality, you will lead the creation, implementation and maintenance of a Total Quality Management system and culture. You will manage our company's quality...