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Service Management Operations Lead

1 week ago

Cape Town, Western Cape, South Africa LexisNexis Risk Solutions Full time

The Sr Operational Process Analyst will contribute toward the improvements in our operational processes, policies, and supporting tools at LexisNexis Legal & Professional.

Sr Operational Process Analyst

This role involves making critical decisions and communicating with teams/management in the Global Business Technology organization. You'll lead problem-solving efforts, support research/design, and contribute to assignments within the service management processes.

  • Drive adherence to global service management processes (e.g. change, incident, release management).
  • Analyze, propose, initiate and drive process improvement activities.

About the Role

You will be responsible for creating, distributing, generating, and maintaining analysis reports to assist with continual service improvement and ensuring adherence to policies.

Responsibilities:

  • Serve as the first point of escalation and subject matter expert on operational process matters; escalate to management as required.
  • Review production changes for compliance with global change management policies.

Requirements:

  • Bachelor's degree in management information systems, systems engineering, computer science, technology or equivalent work experience.
  • Available to work shift hours 10:00 AM – 18:30 PM SAST.