Service Delivery Leadership Role
2 days ago
We are seeking a highly skilled Service Delivery Leadership professional to join our team. As the Client Support Operations Lead, you will be responsible for leading our customer support team in delivering exceptional service and driving business growth.
The ideal candidate should have strong leadership, communication, and problem-solving skills to drive team performance and resolve issues efficiently.
Key ResponsibilitiesTeam Leadership and Development: Guide, train, and motivate support representatives to meet and exceed service KPIs.
Customer Inquiry Resolution: Oversee timely handling of questions, complaints, and escalations, ensuring high-quality outcomes and customer satisfaction.
Process Improvement: Refine support workflows, implement best practices, and leverage new tools to boost efficiency and service delivery.
Cross-Functional Collaboration: Work closely with product, sales, and marketing teams to enhance the overall customer journey and drive growth opportunities.
Bachelor's degree in Business, IT, or a related field preferred.
3+ years of experience in support or customer service management.
Strong leadership, communication, and problem-solving skills.
Experience with CRM/ticketing systems (Zendesk, Salesforce, etc.).
Knowledge of US customer service standards, data privacy laws (CCPA), and time zone management.
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Warehouse Leadership Role
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Project Leadership Role
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Customer Service Delivery Leader
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Leadership Role in Rental Sector
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Account Leadership Role
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Head of Service Delivery SA
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Service Delivery Manager
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Service Delivery Expert
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Global Service Delivery Head
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Engineering Leadership Role
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Operations Leadership Role
1 day ago
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Service Delivery Coordinator
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Financial Leadership Role for Growth
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IT Service Delivery Expert
4 days ago
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IT Delivery Scrum Master Role
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Data Centre Service Delivery Manager
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South African Accounting Leadership Role
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