Automotive Customer Experience Specialist

2 weeks ago


Cape Town, Western Cape, South Africa TTEC Full time
About the Role

As an Automotive Customer Experience Specialist at TTEC, you will be part of creating and delivering exceptional customer experiences while working on site in Cape Town, South Africa.

Key Responsibilities
  • Answer incoming communications from customers and resolve their issues before escalating to the next level.
  • Conduct research to provide answers for customers to resolve their issues.
  • Sometimes, you may need to upsell products or services to existing customers.
Requirements
  • You should have at least 6 months of work experience.
  • You must have a B1+ level of English in both written and verbal communications.
  • You should recognize, apply, and explain your product or service knowledge.
  • You should be computer savvy, including the ability to manage multiple screens.
  • You should have a high school diploma or equivalent.
What We Offer
  • We are committed to supporting your career and professional development.
  • We have an inclusive culture and community-minded organization where giving back is encouraged.
  • We are a global team of curious lifelong learners guided by our company values.
  • We offer a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives.
About TTEC

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Our business is about making customers happy. That's all we do.



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