Travel Ambassador

1 month ago


Johannesburg, Gauteng, South Africa Isilumko Staffing Full time

This is an exciting opportunity to be part of a dynamic team that values innovation and customer satisfaction.

As a Travel Ambassador, you will play a vital role in delivering exceptional guest experiences by providing best-in-class luxury service to our Travel Advisors and international guests. Your primary responsibilities will include:

  • Managing all aspects of the guest journey, including cruise itineraries, shore experiences, pre/post travel arrangements, and hotel bookings.
  • Hosting clients via phone, video calls, email, and chat, ensuring seamless communication and personalized attention.
  • Collaborating with the Global Sales Organisation to build strong relationships with our Travel Advisors and Guest community.
  • Developing expertise in our technology systems, including Salesforce and Versonix Seaware, to deliver tailored guest experiences.
  • Providing feedback on customer support processes and suggesting enhancements to improve quality and efficiency.

To succeed in this role, you will require:

  • A minimum of 1 year's experience in a contact center, preferably within the travel or luxury hospitality industry.
  • A hospitality mindset, understanding the importance of diligence and effective communication when dealing with international travelers.
  • Fluency in oral and written English and Japanese; any additional language skills are a plus.
  • Confidence in representing the brand through phone/video calls.
  • Excellent listening and problem-solving skills.
  • Cultural sensitivity when interacting with clients from diverse backgrounds.
  • Proficiency in using IT systems on a daily basis, with knowledge of Versonix Seaware and Sales Force being advantageous.

We offer a competitive salary, commensurate with your experience and qualifications. The estimated annual salary for this position is $**,***.

In addition to your compensation, you can expect a range of benefits, including opportunities for career growth and professional development, a supportive work environment, and a chance to make a meaningful impact in the travel industry.



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