Customer Experience Specialist
1 day ago
**About the Role**
We are seeking a skilled Service Advisor to join our team at Bosch Umhlanga. As a Service Advisor, you will be the primary point of contact for customers, ensuring their satisfaction by providing exceptional service and guidance throughout the vehicle service process.
You will work closely with technicians, parts personnel, and customers to coordinate and deliver efficient and reliable automotive services.
The ideal candidate will have excellent communication skills, a passion for automobiles, and experience in a customer service role, preferably within the automotive industry.
Responsibilities:
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- Customer Interaction: Greet customers in a friendly and professional manner, establishing rapport and understanding their vehicle service needs.
- Scheduling and Coordination: Schedule appointments for vehicle maintenance and repairs, considering the availability of technicians and required parts.
- Recommendations and Pricing Estimates: Consult with customers to identify additional service needs, offering appropriate recommendations and pricing estimates.
- Collaboration with Technicians: Collaborate with technicians to explain repair procedures, ensuring clear communication and understanding between customers and the service team.
Requirements:
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- High school diploma or equivalent qualification.
- Previous experience in a customer service role, preferably within the automotive industry.
- Excellent interpersonal and communication skills, with the ability to build rapport with customers and team members.
- Strong organizational and multitasking abilities, with keen attention to detail.
The estimated salary for this position is R250,000 - R350,000 per annum, depending on experience.
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