Customer Experience Specialist

1 day ago


Durban, KwaZulu-Natal, South Africa Bosch Umhlanga Full time

**About the Role**

We are seeking a skilled Service Advisor to join our team at Bosch Umhlanga. As a Service Advisor, you will be the primary point of contact for customers, ensuring their satisfaction by providing exceptional service and guidance throughout the vehicle service process.

You will work closely with technicians, parts personnel, and customers to coordinate and deliver efficient and reliable automotive services.

The ideal candidate will have excellent communication skills, a passion for automobiles, and experience in a customer service role, preferably within the automotive industry.

Responsibilities:

  • ">
  • Customer Interaction: Greet customers in a friendly and professional manner, establishing rapport and understanding their vehicle service needs.
  • Scheduling and Coordination: Schedule appointments for vehicle maintenance and repairs, considering the availability of technicians and required parts.
  • Recommendations and Pricing Estimates: Consult with customers to identify additional service needs, offering appropriate recommendations and pricing estimates.
  • Collaboration with Technicians: Collaborate with technicians to explain repair procedures, ensuring clear communication and understanding between customers and the service team.

Requirements:

  • ">
  • High school diploma or equivalent qualification.
  • Previous experience in a customer service role, preferably within the automotive industry.
  • Excellent interpersonal and communication skills, with the ability to build rapport with customers and team members.
  • Strong organizational and multitasking abilities, with keen attention to detail.

The estimated salary for this position is R250,000 - R350,000 per annum, depending on experience.



  • Durban, KwaZulu-Natal, South Africa FNB South Africa Full time

    Job Title: Customer Experience SpecialistWe are seeking a skilled Customer Experience Specialist to join our team in Durban, KwaZulu-Natal. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences through various channels.


  • Durban, KwaZulu-Natal, South Africa Ignition Group Full time

    Job Title: Customer Experience SpecialistLocation:KwaZulu-Natal, South AfricaSalary:R150 000 - R200 000 per annumJob Description:OverviewIgnition Group is a leading provider of innovative solutions. We are currently seeking a skilled Customer Experience Specialist to join our team.Key ResponsibilitiesTo take inbound calls from customers regarding sales,...


  • Durban, KwaZulu-Natal, South Africa OneCart Full time

    Job Title: Customer Experience SpecialistServing as the primary point of contact for customers, providing exceptional support and guidance to ensure a seamless shopping experience.The ideal candidate will possess excellent communication skills, be able to multitask, and work effectively in a fast-paced environment.


  • Durban, KwaZulu-Natal, South Africa Global Direct Full time

    Are you looking for a challenging and rewarding career in sales? Do you have what it takes to succeed in a fast-paced and dynamic environment?We are seeking a Customer Experience Specialist to join our team at Global Direct. As a key member of our sales team, you will be responsible for delivering exceptional customer experiences and driving business...


  • Durban, KwaZulu-Natal, South Africa RS Recruitment Services Full time

    We are seeking a highly skilled Operations and Customer Experience Specialist to join our team in Durban. As an Operations and Customer Experience Specialist, you will create PNR bookings from scratch, manage queues, do ticketing and reissues, and respond to client and supplier queries.The ideal candidate should have/be the following:A qualification relevant...


  • Durban, KwaZulu-Natal, South Africa Career-seekers Recruitment Solutions Full time

    Job Title: Customer Experience Management System SpecialistWe are seeking a highly skilled Customer Experience Management System Specialist to join our team at Career-seekers Recruitment Solutions in Cape Town, South Africa. About the RoleThe ideal candidate will be responsible for managing and administering the customer relationship management (CRM) system...


  • Durban, KwaZulu-Natal, South Africa Customer Experience People SA Ltd Full time

    Job Title: Insurance Operations DirectorCompany Overview:Customer Experience People SA Ltd is a leading provider of customer experience solutions in the insurance industry. We are committed to delivering exceptional results and exceeding our clients' expectations.Job Description:We are seeking a highly skilled and experienced Team Leader to lead our teams...


  • Durban, KwaZulu-Natal, South Africa Talksure Full time

    Job OverviewTalksure is seeking a highly skilled Customer Experience Quality Assurance Specialist to join our team. This is an excellent opportunity for individuals with a passion for quality and customer satisfaction.About the RoleThe primary responsibility of this position is to ensure that our customers receive the best possible experience. As a Quality...


  • Durban, KwaZulu-Natal, South Africa The Unlimited Full time

    Job Title : Customer Experience Transformation LeadWe are seeking an experienced Customer Experience Specialist to drive the digital transformation of our customer journey at The Unlimited.Key Responsibilities:Lead quality engagements across all touchpoints to ensure a seamless brand experience.Leverage data insights to enhance customer experiences and...


  • Durban, KwaZulu-Natal, South Africa Bonafide Human Capital (Pty) Ltd Full time

    About UsBonafide Human Capital (Pty) Ltd is a leading provider of automotive services, committed to delivering exceptional customer experiences.


  • Durban, KwaZulu-Natal, South Africa FIREFLY Full time

    Job DescriptionFIREFLY is seeking a skilled Customer Service Specialist to manage a high volume of incoming and outgoing calls. Key responsibilities include generating red alerts and escalating issues to management, building trust with customers through interactive communication, and obtaining accurate information using company-provided tools. The ideal...


  • Durban, KwaZulu-Natal, South Africa Hollywoodbets Full time

    About the RoleWe are seeking a highly skilled Customer Experience Strategist to join our team at Hollywoodbets. This is an exciting opportunity for a talented individual to drive customer-centric initiatives and contribute to the growth of our business.Job DescriptionDevelop and implement comprehensive customer experience strategies that align with our...


  • Durban, KwaZulu-Natal, South Africa The Legends Agency Full time

    About The Legends AgencyAt The Legends Agency, we are committed to delivering exceptional customer experiences that drive business growth and success. As a key member of our team, you will play a vital role in developing and implementing strategies that expand our market reach and enhance customer engagement.Our ideal candidate is a results-driven...


  • Durban, KwaZulu-Natal, South Africa CareerBox Africa Full time

    Job SummaryWe're seeking a highly skilled Customer Experience Representative to join our team at CareerBox Africa. As a key member of our customer service department, you will play a vital role in delivering exceptional customer experiences and driving business growth.About UsCareerBox Africa is a leading provider of career development solutions for young...


  • Durban, KwaZulu-Natal, South Africa The Legends Agency Full time

    We are a small family-owned company that values excellent customer service and great first impressions. Located in the beautiful city of Durban, we pride ourselves on being heavily involved in the local business community.Our ideal candidate will be responsible for promoting exceptional customer experiences through various channels, including phone calls,...


  • Durban, KwaZulu-Natal, South Africa International Call Group Full time

    Job Overview:At International Call Group, we are seeking highly motivated individuals to join our team as Customer Sales Engagement Specialists. In this role, you will be responsible for initiating outbound calls to potential customers with the goal of selling products or services. You will utilize effective communication and sales techniques to engage...


  • Durban, KwaZulu-Natal, South Africa Numeral Financial Services Group Full time

    About Us">We are a leading financial services provider seeking a charismatic Sales Engagement Representative to boost our brand's presence.">What You'll Do:">">Develop strong relationships with clients and prospects through face-to-face interactions.">Host engaging events and activities to promote our products and services.">Foster a positive online presence...


  • Durban, KwaZulu-Natal, South Africa Sanlam Full time

    At Sanlam, we're committed to empowering individuals and communities to achieve their financial goals. This role offers a unique opportunity to build lasting relationships with clients and help them navigate the world of short-term insurance.Salary: R300 000 - R450 000 per annum (dependent on experience)Job Description:We're seeking a highly motivated and...


  • Durban, KwaZulu-Natal, South Africa Exhilarate Full time

    We are Exhilarate, a reputable Financial Services Company based in South Africa. We invest our time and energy into growing and developing individuals to become the best of the best and to succeed beyond expectations.R4,000 Guaranteed Monthly EarningsAs a Customer Experience Sales Professional, you will be responsible for contacting prospective customers,...


  • Durban, KwaZulu-Natal, South Africa DSA MARKETING Full time

    We are seeking a highly motivated and results-driven Customer Acquisition Specialist to join our team at DSA MARKETING.About the RoleThis exciting opportunity involves generating new business leads and converting them into sales. As a key member of our sales team, you will be responsible for developing and implementing effective strategies to drive revenue...