Customer Experience Transformation Lead

6 days ago


Durban, KwaZulu-Natal, South Africa The Unlimited Full time
Job Title : Customer Experience Transformation Lead

We are seeking an experienced Customer Experience Specialist to drive the digital transformation of our customer journey at The Unlimited.

Key Responsibilities:

  • Lead quality engagements across all touchpoints to ensure a seamless brand experience.
  • Leverage data insights to enhance customer experiences and influence change within the business.

About the Role:

  • This is a senior leadership position requiring 8 years of relevant experience in a customer experience environment, with 4 years in a similar role.
  • You will have a strong data-driven mindset, strategic outlook, proven problem-solving ability, and strong intuition.

Requirements:

  • Relevant tertiary qualification (Diploma or Degree)

The estimated salary for this role is around R800,000 - R1,200,000 per annum, depending on experience. This is a competitive salary that reflects the company's commitment to attracting top talent.

As a Customer Experience Specialist at The Unlimited, you will be part of a dynamic and innovative work environment where you can grow and develop your skills.

About The Unlimited:

We are a forward-thinking company that values innovation and customer experience. Our team is passionate about delivering exceptional results and making a lasting impact in the industry.



  • Durban, KwaZulu-Natal, South Africa Customer Experience People SA Ltd Full time

    **Job Overview:**As a key member of our Customer Experience team, you will play a critical role in handling customer complaints and resolving issues in a timely and professional manner. Your primary focus will be on providing exceptional customer service, ensuring that our customers receive a positive experience.**Responsibilities:**Manage customer...


  • Durban, KwaZulu-Natal, South Africa Customer Experience People SA Ltd Full time

    Job Overview: As a key member of our Customer Experience team, you will play a pivotal role in resolving customer complaints in a timely and accurate manner. Working within our Early Resolutions department, you will be the primary point of contact for customers with insurance and/or service-related complaints.Key Responsibilities:Ensuring exceptional...


  • Durban, KwaZulu-Natal, South Africa Customer Experience People SA Ltd Full time

    **Job Overview:**We are seeking a highly skilled and dedicated Customer Complaints Resolution Specialist to join our team at Customer Experience People SA Ltd. As a key member of our complaints department, you will play a crucial role in resolving customer complaints in a timely and professional manner.**Responsibilities:**Ensure that customer satisfaction...


  • Durban, KwaZulu-Natal, South Africa Customer Experience People SA Ltd Full time

    Job Title: Insurance Operations DirectorCompany Overview:Customer Experience People SA Ltd is a leading provider of customer experience solutions in the insurance industry. We are committed to delivering exceptional results and exceeding our clients' expectations.Job Description:We are seeking a highly skilled and experienced Team Leader to lead our teams...


  • Durban, KwaZulu-Natal, South Africa The Unlimited Full time

    Job TitleWe are seeking a Digital Transformation Strategist to play a critical role in driving digital strategies that are customer-centric and promoting innovation. About the RoleThis is an opportunity to develop and execute comprehensive digital transformation plans, encouraging the adoption of new digital tools, platforms, and processes. The successful...


  • Durban, KwaZulu-Natal, South Africa Durban University of Technology Full time

    Job Title: Digital Transformation LeaderCompany Overview:Durban University of Technology is a leading institution in South Africa, and we are seeking an experienced Digital Transformation Leader to join our team. The successful candidate will be responsible for driving digital transformation efforts across the organization.Estimated Salary: R1 200 000 - R1...


  • Durban, KwaZulu-Natal, South Africa Mr Price Full time

    At Mr Price, we are seeking a seasoned Digital Transformation Consultant to join our Retail and Ecommerce technology team. This exciting opportunity allows you to be part of dynamic and challenging projects that form part of our business transformation.We offer a competitive salary of $80,000 - $110,000 per annum, commensurate with experience, plus...


  • Durban, KwaZulu-Natal, South Africa Ignition Group Full time

    Job Title: Customer Experience SpecialistLocation:KwaZulu-Natal, South AfricaSalary:R150 000 - R200 000 per annumJob Description:OverviewIgnition Group is a leading provider of innovative solutions. We are currently seeking a skilled Customer Experience Specialist to join our team.Key ResponsibilitiesTo take inbound calls from customers regarding sales,...


  • Durban, KwaZulu-Natal, South Africa Hollywoodbets Full time

    About the RoleWe are seeking a highly skilled Customer Experience Strategist to join our team at Hollywoodbets. This is an exciting opportunity for a talented individual to drive customer-centric initiatives and contribute to the growth of our business.Job DescriptionDevelop and implement comprehensive customer experience strategies that align with our...


  • Durban, KwaZulu-Natal, South Africa CareerBox Africa Full time

    Job SummaryWe're seeking a highly skilled Customer Experience Representative to join our team at CareerBox Africa. As a key member of our customer service department, you will play a vital role in delivering exceptional customer experiences and driving business growth.About UsCareerBox Africa is a leading provider of career development solutions for young...


  • Durban, KwaZulu-Natal, South Africa NTT DATA Full time

    Role OverviewNTT DATA is a leading global technology services provider, serving 75% of the Fortune Global 100. We are committed to helping clients innovate, optimize and transform for long-term success.We have an exciting opportunity for a Digital Transformation Manager to join our team in this key role.About the RoleThis senior project management position...


  • Durban, KwaZulu-Natal, South Africa Mr Price Group Full time

    Job Overview:We are seeking a skilled Digital Transformation Specialist to join our team at Mr Price Money. This role will play a crucial part in driving our ecommerce strategy and ensuring the stability and efficiency of our digital platforms.Key Responsibilities:Develop and execute comprehensive digital publishing plans across various platforms to showcase...


  • Durban, KwaZulu-Natal, South Africa FNB South Africa Full time

    Job Title: Customer Experience SpecialistWe are seeking a skilled Customer Experience Specialist to join our team in Durban, KwaZulu-Natal. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences through various channels.


  • Durban, KwaZulu-Natal, South Africa beBee Professionals Full time

    We are seeking a Customer Experience Associate to join our team at beBee Professionals. The ideal candidate will have a strong background in customer service, with a focus on providing excellent customer service and resolving customer complaints.Key Responsibilities:Respond to customer inquiries and resolve complaints in a professional and timely...


  • Durban, KwaZulu-Natal, South Africa OneCart Full time

    Job Title: Customer Experience SpecialistServing as the primary point of contact for customers, providing exceptional support and guidance to ensure a seamless shopping experience.The ideal candidate will possess excellent communication skills, be able to multitask, and work effectively in a fast-paced environment.


  • Durban, KwaZulu-Natal, South Africa The Legends Agency Full time

    Job DescriptionWe are seeking a skilled Transformation Leader, DEI to join our team at The Legends Agency.The ideal candidate will have a strong background in driving organizational change and fostering a culture of diversity, equity, and inclusion. This role requires excellent leadership, communication, and project management skills, as well as the ability...


  • Durban, KwaZulu-Natal, South Africa Pedros Flame Grilled Chicken Full time

    Job Title: Customer Service Team LeadJob Summary:We are seeking a highly skilled Customer Service Team Lead to join our team at Pedros Flame Grilled Chicken. As a key member of our customer service team, you will be responsible for leading a team of customer care representatives and ensuring that our customers receive exceptional service.Key...


  • Durban, KwaZulu-Natal, South Africa NTT DATA Full time

    Senior Project ManagerAbout the RoleThis senior project management position is responsible for leading the delivery of global SAP digital solutions across all project phases. The successful candidate will have extensive experience in managing multiple digital technology projects concurrently, including SAP implementation and a combination of waterfall-based...


  • Durban, KwaZulu-Natal, South Africa Omega HR Solutions Full time

    Job SummaryWe are seeking an experienced Employment Equity Transformation Strategist to join our team at Omega HR Solutions. This critical role will play a pivotal part in driving our organisation's Skills Development and Employment Equity strategies.About the RoleThe successful candidate will be responsible for ensuring compliance with relevant legislation,...


  • Durban, KwaZulu-Natal, South Africa NTT Full time

    We are seeking a Cloud Architect with expertise in digital transformation to join our team at NTT DATA. As a key member of our CSD GTM practice, you will be responsible for consulting with clients and working with internal teams to create strategies, transformational designs, and architectural visions for complex solutions that address client needs.This role...