Customer Experience Management System Specialist
3 weeks ago
Job Title: Customer Experience Management System Specialist
We are seeking a highly skilled Customer Experience Management System Specialist to join our team at Career-seekers Recruitment Solutions in Cape Town, South Africa.
About the Role
The ideal candidate will be responsible for managing and administering the customer relationship management (CRM) system to ensure smooth operation and user satisfaction. This includes creating and maintaining user accounts, permissions, and configurations within the CRM system, providing training and support to users, developing and implementing CRM system enhancements and customizations, monitoring system performance, and troubleshooting any issues or errors that arise.
Key Responsibilities
- Manage and administer the CRM system to ensure smooth operation and user satisfaction
- Create and maintain user accounts, permissions, and configurations within the CRM system
- Provide training and support to users on how to effectively use the CRM system
- Develop and implement CRM system enhancements and customizations based on user feedback and business requirements
- Monitor system performance and troubleshoot any issues or errors that arise
Requirements and Qualifications
- At least 2+ years of experience working with CRM systems, preferably Salesforce or Microsoft Dynamics
- Salesforce or Microsoft Dynamics certification advantageous
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Attention to detail and organizational skills
What We Offer
We offer a competitive salary of R240,000 per annum, which is approximately R20,000 per month.
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