Customer Experience Quality Assurance Specialist

2 weeks ago


Durban, KwaZulu-Natal, South Africa Talksure Full time
Job Overview

Talksure is seeking a highly skilled Customer Experience Quality Assurance Specialist to join our team. This is an excellent opportunity for individuals with a passion for quality and customer satisfaction.

About the Role

The primary responsibility of this position is to ensure that our customers receive the best possible experience. As a Quality Assurance Specialist, you will be responsible for listening to and assessing calls, providing accurate feedback, and reporting on trends or patterns.

  • Create scorecards to provide detailed feedback on calls
  • Listen to and assess calls to identify areas for improvement
  • Provide concise and accurate feedback to team members
  • Report on any trends or patterns in call quality
  • Filter information regarding non-compliance and report to the QA Team Leader
  • Document and maintain scorecards on all assessments conducted
Requirements

To be successful in this role, you will need:

  • A Grade 12 qualification, which must be presented at the interview stage
  • A minimum of one year's experience in Quality Assurance (QA) within a contact centre
  • Excellent computer skills, including proficiency in Excel
Key Characteristics

We are looking for someone who possesses strong administration skills and high attention to detail. You should also have excellent communication skills, be proactive, punctual, and reliable. Additionally, you should be well-presented and well-spoken, with the ability to work effectively in a variety of situations.

  • Strong administration skills and high attention to detail
  • Excellent communication skills
  • Proactive, punctual, and reliable
  • Well-presented and well-spoken
  • Ability to work effectively in a variety of situations
What We Offer

In addition to a competitive salary, we offer a range of benefits, including:

  • A market-related salary
  • An opportunity to work in a dynamic and fast-paced environment
  • Professional development opportunities
How to Apply

If you are a motivated and experienced individual looking for a new challenge, please submit your application. We look forward to hearing from you



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