Insurance Operations Director
2 weeks ago
Company Overview:
Customer Experience People SA Ltd is a leading provider of customer experience solutions in the insurance industry. We are committed to delivering exceptional results and exceeding our clients' expectations.
Job Description:
We are seeking a highly skilled and experienced Team Leader to lead our teams and drive business success. The successful candidate will be responsible for managing performance and achievement of team KPIs, leave and absence management, disciplinary and HR matters, team motivation, rewards and incentives, and ensuring employee experience aligns with our company culture.
Key Responsibilities:
* Manage team performance and achievement of KPIs
* Oversee leave and absence management to ensure required resourcing is available as per SLA
* Handle disciplinary and HR-related matters in line with company policy and protocols
* Maintain team motivation and engagement through regular feedback and coaching
* Plan and implement rewards and incentives to drive business success
* Ensure employee experience is consistent with our company culture
Requirements:
* National senior certificate-Grade 12
* Minimum 2 years experience as a Team Leader
* Minimum 2 years working in an International BPO
* Previous work experience in UK Insurance advantageous
* Proven track record in meeting operational targets
Skills Required:
* Strong leadership and management skills
* Excellent communication and interpersonal skills
* Ability to motivate and engage teams
* Strong analytical and problem-solving skills
* Ability to manage time effectively and prioritize tasks
* Strong conflict resolution and negotiation skills
Salary: R850,000 - R1,050,000 per annum (dependent on experience)
Benefits:
* Competitive salary and benefits package
* Opportunities for career growth and development
* Collaborative and dynamic work environment
* Recognition and reward for outstanding performance
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