Customer Experience Specialist

4 days ago


Durban, KwaZulu-Natal, South Africa Ignition Group Full time
Job Title: Customer Experience Specialist

Location:

KwaZulu-Natal, South Africa

Salary:

R150 000 - R200 000 per annum

Job Description:

Overview

Ignition Group is a leading provider of innovative solutions. We are currently seeking a skilled Customer Experience Specialist to join our team.

Key Responsibilities
  • To take inbound calls from customers regarding sales, product queries and complaints and to assist the customers with every request.
  • Enhance the overall customer experience and ensure customer satisfaction and turnaround time on queries.
  • Offer solutions with the objective of retaining customers, and initiate corrective action as needed.
  • Reporting
  • Provide accurate feedback from issues arising from inbound calls ensuring first call resolution within service level agreements.
  • Support Team Leaders with various daily reports to networks.
  • Analyse data and report on trends and anomalies within each segment of the business unit.
Requirements
  • A matric qualification.
  • A minimum of 1-year customer care experience within an inbound call centres or customer care environment.
  • The ability to listen actively and communicate effectively.
  • Familiarity with MS. Excel and Word.
  • Broadband experience (FLTE).


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