Customer Experience Specialist
4 days ago
Location:
KwaZulu-Natal, South AfricaSalary:
R150 000 - R200 000 per annumJob Description:
OverviewIgnition Group is a leading provider of innovative solutions. We are currently seeking a skilled Customer Experience Specialist to join our team.
Key Responsibilities- To take inbound calls from customers regarding sales, product queries and complaints and to assist the customers with every request.
- Enhance the overall customer experience and ensure customer satisfaction and turnaround time on queries.
- Offer solutions with the objective of retaining customers, and initiate corrective action as needed.
- Reporting
- Provide accurate feedback from issues arising from inbound calls ensuring first call resolution within service level agreements.
- Support Team Leaders with various daily reports to networks.
- Analyse data and report on trends and anomalies within each segment of the business unit.
- A matric qualification.
- A minimum of 1-year customer care experience within an inbound call centres or customer care environment.
- The ability to listen actively and communicate effectively.
- Familiarity with MS. Excel and Word.
- Broadband experience (FLTE).
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